It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

• Collaborate with Customer Support and other teams to enable successful engagement to investigate and solve challenging problems reported by our customers
• Reproduce, diagnose, fix, validate and document progress and outcomes
• Lead group triage, bug-fix and code review sessions, ensuring we provide quick, accurate and reliable solutions
• Partner with Product teams, ensuring detailed knowledge of new and existing features enabling us to be subject matter experts and deliver first-class support for our customers
• best practices and ensure process adherence, providing regular constructive and honest feedback
• Drive the resolution of escalated and more complex customer reported issues, and serve as an escalation point and trusted advisor for management and team members
• Occasionally meet with customers and/or third parties to deep dive on challenging problems
• Regularly prepare and deliver knowledge sharing and/or training to peers
• Lead and/or contribute to strategic initiatives with little to no guidance
• Proactively improve processes/approaches to deliver greater value to customer