Staff Software Engineer at ServiceNow

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java, JavaScript, AI, Cloud Architecture, UI Frameworks, Automated Testing, Software Quality, Troubleshooting, Performance Optimization, Data Structures, Algorithms, Object-Oriented Design, Design Patterns, CI/CD Pipelines, Mentorship, Knowledge Sharing

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team ServiceNow's Tools, Engineering & Automation (TEA) team leads the design and delivery of AI-powered platforms that streamline cloud operations at scale. TEA designs and delivers solutions leveraging Agentic and Generative AI to reduce manual effort, accelerate incident resolution, and enhance system reliability across our Global Cloud Services. Our tools support internal stakeholders—including Support, SRE, and Business Operations—by enabling intelligent cloud management and automation. You’ll collaborate across functions to develop adaptive, AI-driven systems that improve recovery workflows, surface actionable insights, and simplify the administration of complex, multi-instance environments. The Role Working with our experienced customer teams, you will understand, design and implement solutions that ensure we continue to efficiently manage our growing cloud infrastructure. You will learn how to develop solutions using the ServiceNow platform, and other programming languages. You do not need to be a cloud infrastructure expert, but you should have an interest in cloud architectures and how they work. What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. Contribute to the design and implementation of new products and features while also enhancing the existing product suite. Be a mentor for colleagues and help promote knowledge-sharing. Develop comprehensive test strategies covering functional, regression, integration and performance aspects. Foster a culture of continuous learning and improvement by sharing best practices in engineering and qualityPromote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience with Java or a similar OO language. Passion for JavaScript and the Web as a platform, reusability, and componentization. Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. Experience with any of the modern UI frameworks like Angular, React or Vue. Analytical and design skills. Ability to manage projects with material technical risk at a team level. Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines. Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: APAC - Asia Pacific Work Persona: Flexible

Responsibilities

You will design and implement solutions to manage cloud infrastructure efficiently. This includes building high-quality code, collaborating with product owners, and contributing to new product features.