Staff Software Engineer, Support Experience at Robinhood

Menlo Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

255000.0

Posted On

01 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Engineering, AI/ML, NLP, Chatbot Development, Problem-Solving, Collaboration, Mentoring, Generative AI, Customer Service Technologies

Industry

Financial Services

Description

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Care team’s mission is to transform how Robinhood supports its customers by integrating AI technologies that scale empathetic, accurate, and timely support. As a Staff Software Engineer, you’ll be at the forefront of AI innovation—designing, deploying, and scaling generative AI chatbot solutions that redefine customer support! Your work will directly influence how millions interact with our platform. This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Design and implement scalable generative AI solutions that elevate our customer care experience using advanced LLMs, natural language processing, and ML tools. Collaborate with AI/ML engineers, PMs, and CX stakeholders to ensure seamless integration of chatbot features across the Robinhood ecosystem. Experiment with and prototype new capabilities, driving improvements in response quality, reliability, and personalization. Mentor other engineers and contribute to a culture of innovation, learning, and high-impact delivery. Champion best practices around testing, monitoring, security, and compliance in all AI initiatives. What you bring 10+ years of software engineering experience, with significant depth in AI/ML, NLP, and chatbot development. A proven track record of working across product and engineering teams to ship impactful, user-facing solutions. Experience mentoring and leading other engineers while fostering collaboration and technical growth. Strong problem-solving skills and the ability to navigate complex technical challenges in a fast-paced environment. Deep interest in generative AI advancements and their application to customer service technologies. Bonus: familiarity with the financial services industry. What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $217,000—$255,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $190,000—$224,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $169,000—$199,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Responsibilities

Design and implement scalable generative AI solutions to enhance customer care. Collaborate with various teams to integrate chatbot features and drive improvements in response quality and personalization.