Staff Technical Account Manager

at  SentinelOne

ABOUT US:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

WHAT SKILLS AND KNOWLEDGE YOU SHOULD BRING?

• At least 5 years of experience in field engineering, as a Senior Support Engineer (tier 3-4), Technical Account Manager, or Pre-Sales Engineer (required)
• Experience working with Enterprise customers (required)
• Training delivery experience (required)
• Strong application and/ or endpoint security background
• Experience with host base (endpoint agent) security solutions is preferred
• Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
• Postgres experience or any other DB (queries and basic programming) - an advantage
• Previous scripting experience. At minimum a working knowledge of Python,Powershell, and Unix shell scripts
• Working knowledge of Windows Sysinternals is strongly preferred
• Strong project management skills
• Excellent customer oriented individual
• Professional and articulate with excellent written and verbal communication skills
• Ability to multitask and prioritize
• Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team
• Position can include travel of up to 20%

• Own overall relationship with assigned large-scale clients while creating a platform for continuing value growth and loyalty.
• Lead complex implementation and onboarding projects for S1 products and services.
• Deliver professional and technical account management services following best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training and more.
• Work independently to evaluate customer environments and architectures to deliver the appropriate design and integration solutions while maintaining a high satisfaction rate. This includes, but is not limited to, evaluating customers’ business needs, infrastructure, security and compliance requirements.
• Work closely with Product, Engineering, Support teams, as well as Senior Management and Sales to advocate for customer needs, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback.
• Maintain in-depth understanding of SentinelOne’s technology, products, and services.
• Contribute to our knowledge base by creating best practices guides and video tutorials.