Staff Technical Customer Experience Manager/Architect- Federal DOD
at
Nutanix
San Antonio, TX 78006, USA
-
Full Time
Start Date
Immediate
Expiry Date
07 Mar, 40
Salary
247800.0
Posted On
07 Mar, 25
Experience
6 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
Description
Responsibilities
Build and maintain strong relationships with assigned FEDERAL customer accounts to ensure their success with Nutanix technology.
Act as the post-sales trusted advisor for 6-8 strategic customers, overseeing customer needs from deployment to adoption to long-term operation to expansion.
Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively.
Collaborate with customers to understand their business goals and technical requirements.
Partner with customer architects team to help align architecture to customer business needs.
Create and document tailored Customer Success Plans that align with customers’ business and technology goals, conduct reviews, and track progress.
Monitor customer satisfaction metrics (e.g., NPS, CSAT) and proactively address any concerns.
Drive product adoption and expansion among customer organizations through deep technical understanding and proactive relationship management.
Provide actionable insights on technology usage, maturity, and best practices to help customers achieve operational efficiency.
Collect and advocate customer feedback to influence future product development and service enhancements at Nutanix.
Lead the technical onboarding process for new customers ensuring alignment with customer’s desired outcomes.
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