Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Alkami is looking to add a Staff Technical Program Manager (TPM) to our Technology organization. The TPM provides program management leadership and support for both strategic and operational activities across our technology and product teams and will be responsible for key deliverables including engineering operational metrics, effective SDLC (Software Development Life Cycle) workflows and frameworks, program and project plans and various communication artifacts as part of our SDLC.
The ideal candidate is an aspiring leader and has an outstanding technical foundation with solid business savvy. You will guide teams through planning, designing and delivering large-scale services to our clients and partners. You excel at building and developing relationships with key stakeholders across product and technology organizations, constantly leaning in on these relationships to influence negotiations and impact without authority. You navigate organizations and leadership structures comfortably. You have a strong growth mindset. You are excited about guiding internal teams towards delivering against product and platform visions.

Key Responsibilities & Duties:

• Own, manage, and drive program execution through working and communicating with cross-functional development teams and stakeholders
• Partner with product management and technology leadership to evangelize the business case including scope, strategies, the problem(s) we are solving, business requirements and the costs/benefits Maintain program metrics, dashboards, and project statuses.
• Contribute to designing and implementation of metrics, dashboards and various program management frameworks
• Partner with the program team (and its various project team leads) to determine MVPs, milestones, and project schedule
• Drive the alignment for priorities and sequencing of work items against other work items within the program or other competing organizational priorities
• Manage the critical path of the program by identifying risks, devising and following through mitigation plans to ensure that the program/project stays on track, or is brought back on track in the event of delays or blockers
• Lead critical scrum events to drive action items forward, decisioning, cross-group dependency collaboration, actionable insights and strategic discussions such as scrum of scrums, pre-mortems, retros, etc.
• Create and maintain program artifacts such as project plans, communication plans, team agreements, decision logs, RACI matrices, roadmaps, etc.
• Ensure teams are accountable for adhering to the SDLC processes in place. Collect feedback on process improvements. Contribute to implementation (or integration into the existing SDLC) of repeatable & predictable processes for initiation, tracking, governance, review and delivery of programs and projects
• Work with onshore and offshore development teams

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems or related undergraduate degree or equivalent experience
• 8+ years of demonstrated success in Technical Program Management with large, complex, software design, development, deployment and support initiatives
• Responsible self-starter with a sense of urgency balanced by attention to detail
• Outstanding organizational skills with the ability to balance competing priorities
• Strong communication skills to articulate technical matters to a broader, diverse audience, written and verbal
• Proven problem solving and critical thinking
• Ability to leverage program management competencies to achieve desired outcomes and create process efficiencies
• Ability to create focused ideas and practices within an evolving work structure
• Honed in skills in analyzing patterns of information to generate valuable insights
• Ability to understand and decipher complex technical information and simplify it to illustrate the relevant concepts, processes or data
• Experience of building program management metrics and effectively using in program management delivery
• Deep experience in deriving milestones, gathering requirements, and maintaining program delivery and project plans
• Extensive experience in designing and implementing technical policies, process documents, frameworks or workflows
• Fluent in Waterfall and Agile (SCRUM, XP, Lean & Kanban, etc.) methodologies
• Fluent in various project management tools (e.g., Smartsheets, etc), work management tools (e.g., Jira, etc) and concepts/tools in knowledge management

Desired Skills:

• Master in Business Administration
• PMP or similar Program or Project Management Certification
• Working knowledge of technology products and concepts:
• Atlassian Jira and Confluence, Gitlab
• Product Development Lifecycle (PDLC) and SDLC
• AWS stack and associated common tooling choices
• Proficiency in programming language concepts and general industry advancements languages and platforms

The salary range for this position is: $128,800 - $193,200
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

• Own, manage, and drive program execution through working and communicating with cross-functional development teams and stakeholders
• Partner with product management and technology leadership to evangelize the business case including scope, strategies, the problem(s) we are solving, business requirements and the costs/benefits Maintain program metrics, dashboards, and project statuses.
• Contribute to designing and implementation of metrics, dashboards and various program management frameworks
• Partner with the program team (and its various project team leads) to determine MVPs, milestones, and project schedule
• Drive the alignment for priorities and sequencing of work items against other work items within the program or other competing organizational priorities
• Manage the critical path of the program by identifying risks, devising and following through mitigation plans to ensure that the program/project stays on track, or is brought back on track in the event of delays or blockers
• Lead critical scrum events to drive action items forward, decisioning, cross-group dependency collaboration, actionable insights and strategic discussions such as scrum of scrums, pre-mortems, retros, etc.
• Create and maintain program artifacts such as project plans, communication plans, team agreements, decision logs, RACI matrices, roadmaps, etc.
• Ensure teams are accountable for adhering to the SDLC processes in place. Collect feedback on process improvements. Contribute to implementation (or integration into the existing SDLC) of repeatable & predictable processes for initiation, tracking, governance, review and delivery of programs and projects
• Work with onshore and offshore development team