Staff Technical Program Manager at ServiceNow

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Design Thinking, AI Integration, Cross-Functional Collaboration, Change Management, Communication, Problem Solving, Workflow Automation, Metrics Tracking, Prototyping, Team Leadership, Process Improvement, Stakeholder Engagement, Decision Making, Organizational Skills, Flexibility

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the design process. This role requires candidates to be located within the Pacific Time Zone, preferably in the San Francisco Bay Area, to ensure strong collaboration with cross-functional teams and alignment with key stakeholders. Each selected candidate will focus primarily on one of three strategic areas within the organization: Operational Excellence, Employee Productivity, or AI-Driven Service. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: You’ll identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward Advocate and champion design thinking and methodologies throughout the product development lifecycle. Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines Apply your breadth of experience to model, prototype, and iterate on our existing solutions Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of project/program management experience in mid/large size companies, ideally on a design team Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization. Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others Experience working on and managing large projects or programs with cross-functional teams. Deliver solutions and strategies while mitigating or removing obstacles. Experience utilizing software to keep projects organized, track metrics, and report on progress. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

Identify problems and make decisions with ambiguous information while advocating for design thinking throughout the product development lifecycle. Lead complex initiatives and improve efficiencies in the design process.