ARE YOU READY TO POWER THE WORLD’S CONNECTIONS?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:You will be working at a hectic and fast-paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.

• Working with top developers from around the world, helping to implement Kong Products and Technologies, including our API Gateway, AI Gateway and ServiceMesh solutions
• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
• Creating knowledge articles to complement our documentation and enable customers to understand product use cases better
• Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improving the tools we use and how we raise the bar on the service we deliver to our Global 5000 customers