This position has primary responsibility for staffing and scheduling in home care services for Always Best Care Bergen & Passaic. The Staffing Coordinator matches caregivers with senior clients. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. The Staffing Coordinator also responds to inquiries from prospective clients.
Education: High School Diploma/GED required.
Qualifications: This position requires at least 1+ years of experience in home care staffing or customer service in a home care setting. Must be a good problem solver and be able to work independently. Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. Must be able to work well under pressure.
Reports to: Director, Client Services and/or Owner

Primary Duties:

• Must have home care scheduling experience.
• Matches appropriate caregivers to cases based on personality, availability, and skill set.
• Makes sure that all cases are covered and arranged as needed.
• Handles/resolves caregiver issues, problems and scheduling changes.
• Provides information about services to prospective clients.
• Serves as the point of contact for clients, caregivers and case managers.
• Works closely with Director, Client Services and/or Owner to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
• Regular on-call rotation required.
• WellSky Personal Care (formerly ClearCare) experience preferred.
• Must be able to multitask and work under high level of stress.

Hours: 9:00 AM – 5:00 PM, Monday through Friday
Compensation: Competitive Rates
Job Type: Full-time
Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Medical specialties:

• Home Health

Schedule:

• Monday to Friday
• Weekend availability (for on-call rotation)

Ability to commute/relocate:

• 111 Northfield Avenue, West Orange, NJ 07052: Reliably commute for work (Required)

Experience:

• Computer skills: 1 year (Required)
• In home care scheduling: 2 years (Required)
• Office: 2 years (Required)

Work Location: In perso

• Must have home care scheduling experience.
• Matches appropriate caregivers to cases based on personality, availability, and skill set.
• Makes sure that all cases are covered and arranged as needed.
• Handles/resolves caregiver issues, problems and scheduling changes.
• Provides information about services to prospective clients.
• Serves as the point of contact for clients, caregivers and case managers.
• Works closely with Director, Client Services and/or Owner to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
• Regular on-call rotation required.
• WellSky Personal Care (formerly ClearCare) experience preferred.
• Must be able to multitask and work under high level of stress