Staffing Coordinator & HR Assistant

at  Husky Senior Care

Reports to: Husky Senior Care Director and HR Generalist/Staffing Manager
Job Summary: The Staffing Coordinator’s job is to support our business operation by masterfully coordinating staffing, creating the schedule, achieving the best caregiver “match”, and responding to employee and client requests. The goal is zero missed shifts, a low stress “no surprises” outcome for clients and caregivers, and satisfied customers and caregivers. This is a hourly position.
Schedule: Monday-Friday 8am - 5pm, two on-call shifts a week, and serve in a holiday on-call schedule.
Flex Opportunity: The staffing coordinators will be offered a flex opportunity after a 90-day probation period. No matter what, you are responsible for your caseload between 8am - 5pm.
Key Results Areas:1. Understand how the company’s scheduling rules, systems, and scheduling waterfall described in your Scheduler Training Manual to provide seamless scheduling for our customers and employees fits into our business operation. The objective is zero missed shifts, no surprises, and low drama, proactive management of schedules. Proactively communicate with employees and clients so they are not surprised or stressed.
2. Communicate clearly with all departments of the companies, across companies, with care staff, and with clients. Close all loops, report important conversations or requests, report to other departments as needed, etc.
3. Properly assign the payroll and billing rates on each shift and ensure that each shift is properly recorded in WellSky.
4. Communicate clearly at the end of each shift to the scheduling team detailing action items and critical updates. Work with other afterhours schedulers and HR to think ahead, analyze our staffing needs, and achieve our staffing goals. Act as back-up overnight scheduler as needed and communicate well across shifts to support each other in the mission.
5. Work with HR in support of the orientation success, scheduling needs, hiring assistance (as needed), etc.
6. Master the company’s internet scheduling platform WellSky (formally ClearCare). Ensure that WellSky is the complete and accurate reflection of employee and client hours for payroll and billing purposes.
7. Learn the shared drive, know where/how to access important spreadsheets.
8. Understand the care specialist and client care coordinator schedules to provide seamless and outstanding communication channels.
9. Help develop our caregivers by communicating and modeling the Husky/Longhouse Way and providing coaching if a caregiver violates the attendance or communication policy.
10. Have a great, positive phone presence and respond to employee and customer requests promptly and enthusiastically.
11. All other duties as assigned
Qualifications:• A self-starting personality who likes to identify and solve problems.• A mind that thrives on bringing order out of chaos (a place for everything and everything in its place).• Ability to communicate positively to company employees and clients on a daily basis.• Sincere passion to help people live better lives, especially senior citizens.• Extremely high personal integrity and reliability.• Able to work independently and have a good sense of prioritizing.• Excellent English skills, both speaking and writing.• Proficient in Word, Excel, Outlook, SharePoint, and the Internet.Education: At minimum, a high school diploma. Preferred two years’ worth of college experience. Candidates with business education will be given preference.
Experience: At least 2 years of administrative assistant experience with clear evidence of the ability to multitask, preferred scheduling background, ability to plan ahead, the ability to interact gracefully and pleasantly with employees and clients, and most importantly have a passion for serving people.
Reference: Previous supervisors going back at least 3 years (or two previous employers) and the ability to pass a criminal background check.

Please refer the Job description for details