POSITION SUMMARY

Accountable for the efficient coordination of the Home Health clinical staff schedules. Scope of work includes triaging incoming calls to the Home Health queue; scheduling visits in an electronic scheduling system; ensuring staff assignments maximize continuity of care and clinical productivity. Also responsible for coordinating and assignment daily schedules for clinical staff, facilitating the sharing of clinical staff among PSA Home Health agencies, confirming upcoming admission visits with patients and providing Home Health Access teams and the clinical supervisors/managers with staffing information.

EDUCATION AND/OR EXPERIENCE

• Preferred - Coursework/Training Educational coursework in medical terminology.
• Or equivalent educ/experience
• Preferred - Bachelor’s Degree
• CA, and WA: No education requirement
• Required - 2 years Demonstrated outstanding customer service experience.
• Preferred - 1 year Recent experience in staffing or related experience in a clinical setting or home services.
• Required - 6 months Experience in a healthcare related environment.
• Preferred - 1 year Experience in a healthcare environment.
• Preferred - 1 year Case assignment experience
• Preferred - 1 year Experience in coordination or scheduling out-of-office staff.

SKILLS

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Language Skills: Ability to communicate and interact within the clinical and clinical support teams in a professional manner that demonstrates a positive attitude and diplomacy in interactions.
• Computer Skills: Requires proficiency in the use of personal computer and multiple business software applications.
• Computer Skills: Ability to learn software unique to Home Services in a timely manner and maintain proficiency in viewing, accessing, and updating information in the system as required by the job functions/responsibilities of the position.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Other Skills and Abilities: Ability to maintain an organized work area and efficiently establish priorities in a fast paced environment with frequent interruptions.
• Other Skills and Abilities: Ability to follow directions accurately and completely.
• Other Skills and Abilities: Ability to focus on details and have an excellent recall of information received and actions taken.
• Other Skills and Abilities: Excellent problem-solving and decision making skills.
• Other Skills and Abilities: Demonstrated critical thinking ability.

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• Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner.

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• Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner.

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• Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity.

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• Coordinates clinical staff assignments daily, uses critical thinking skills to ensure each clinician has an appropriate schedule.

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• Reassigns visits in case of sick calls, staff or patient requests.

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• Consults with clinical supervisors as needed.

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• Coordinates with clinical supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise.

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• Reviews with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits.

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• Responsible for developing clinical schedules on a daily basis and ensures that schedules are available for clinicians to sync according to established agency timelines.

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• Coordinates with clinical staff regarding assignments/schedule for the next day; contacts the clinician via phone if the clinician needs to be reassigned during the day.

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• Assigns patient to the appropriate staff and ensures the admission visit and add-on visits are scheduled out according to agency guidelines.

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• Contacts the patient/caregiver to confirm the upcoming admission visit.

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• Confirms patient’s address, and if unable to reach the patient/caregiver problem-solves the referral to ensure the patient will be available for the admit visit.

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• Coordinates appropriate communication of staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies.

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• Fosters a welcoming environment for clinicians.

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• Arranges interpreter service when necessary.

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• Actively participates in planning and implementing activities to accomplish the department goals and objectives.

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• Determines availability for new patient referrals; measures and tracks agency availability on a daily basis.

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• Performs other duties as assigned.