Stage - Assistant CRM Analyses & Engagement Client - Horlogerie Joaillerie at CHANEL

Paris, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Analysis, Client Engagement, Data Analysis, Campaign Reporting, KPI Tracking, Clienteling Tools, Microsoft Excel, English Fluency, Market Analysis, Project Management

Industry

Retail Luxury Goods and Jewelry

Description

Within the dynamic Europe Watches & Fine Jewelry division, you are part of the CRM team, attached to the Marketing department. In a context of double-digit growth, we want to deliver an engaging & memorable client experience. In this regard, you help elaborating and putting into motion the client strategy plan according to both Europe and markets priorities. Within this role, you will be working in coordination with many different teams: Watches & Fine Jewelry Europe teams, Watches & Fine Jewelry global division teams, Europe Fashion and F&B CRM teams, IT, Data, Digital & Innovation teams Votre impact chez CHANEL You help orchestrating the client communications with markets : You operationally set up the necessary communication tools: EDM, print, assets in our clienteling tool… You help with the various briefs to the Watches & Fine Jewelry division and Europe Artistic Direction to answer business & markets needs You participate in building and animating our WFJ CRM community with division and markets You contribute to improve access to client knowledge through data analysis : Campaign reports, client KPI, ad hoc requests, competition benchmark You support markets and the division on their need for client data and insights Ce qui vous motive You are passionate about client engagement topics and want to understand our W&FJ clients Curious, you like to try new things in a “test & learn” mindset, within a division open to many opportunities Agility and proactivity are key success factor to work on different topics & projects, with different markets & counterparts in a complex matrix environment You are at ease with dealing with last minute requests and changes Ce que vous apporterez Completing higher education, you have preferably one strong experience in client and / or data analytics Rigorous, you like to analyze complex data to find insights, share & build action plans Pragmatic & pro-active, you see solutions when facing a problem or obstacle You bring your positive mindset and are a strong team player You need to be fluent in English, master the pack office, excel in particular Ce que CHANEL peut vous offrir You will have a comprehensive overview of client topics, in terms of engagement, data and digital ecosystem You will gain full understanding of Watches & Fine jewelry specificities, whilst being exposed to CHANEL’s other business divisions You will evolve in a dynamic and highly collaborative team, having the possibility to make an impact You will learn how to deal with a complex environment, in collaboration with a multitude of counterparts Chez CHANEL, nous nous attachons à créer une culture inclusive qui favorise l'épanouissement et le développement personnel tout en contribuant à la performance collective. Nous avons la conviction que la singularité de chaque personne contribue à renforcer la diversité, la complémentarité et l'efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous accordons une grande importance à l'expérience et au potentiel que vous pourriez apporter à la Maison CHANEL. Paris 8eme Stage de 6 mois à partir de Janvier 2027 Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Responsibilities

Support the orchestration of client communications and the implementation of the client strategy plan for the Europe Watches & Fine Jewelry division. Analyze client data and KPIs to provide insights and improve client knowledge across various markets.