Stage Experience and Services Lead - Full Time at sephora.com

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

26.25

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Oversight, Client Service, Training And Development, Coaching, Artistry Skills, Time Management, Problem-Solving, Selling Model Execution, Team Management, Client Engagement, Retail Operations, Category Training, Brand Training

Industry

Retail

Description

Job ID: 284350 Store Name/Number: NL-Avalon (0596) Address: 48 Kenmount Road, St. John’s, NL A1B 1W3, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will: Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible. Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store. Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed. Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. We’d love to hear from you if… You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience. You can demonstrate strong client service skills. You have demonstrated effective time management and problem-solving skills. You have proven ability to manage time to execute multiple tasks and changing priorities. You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays Meaningful Rewards The compensation ranges between CAD$21.00 - CAD$26.25/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Responsibilities

The Lead will oversee all in-store 'Worlds' (Color, Skincare, Collection, Fragrance) and ensure Services Coordinators and cast members execute services according to Sephora standards while driving sales and providing outstanding client service. Responsibilities also include executing cast training, facilitating Sephora training sessions, and maintaining a coaching culture among team leaders.