Stage - Front Office at Accor

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

550.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Billing Accuracy, Overbooking Management, Telephone Handling, Local Recommendations, Gatekeeping, Administrative Tasks, Hospitality Passion, Positive Impact, Teamwork, Adaptability

Industry

Hospitality

Description

Description de l'entreprise The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar – TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept. Description du poste What you'll do... You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way Deal with the coming and going of guests, making sure all bills are correct and contain no surprises Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to You’re our gatekeeper for the hotel. You know who’s who and what’s what. And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that! Qualifications What we're looking for... Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get things done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way You are looking for an internship of at least 3 months Informations complémentaires What’s in it for you… Duration: minimun 4 months 550€/month (except for Belgian interns) Reimbursement of transport cost 80% Food on us during your shift Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the global Ennismore family for you and your nearest and dearest Catégorie: Hébergement Type d'emploi: Stage Type de Contrat: Temps Plein

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Responsibilities

The primary responsibility involves being the first point of contact for guests, ensuring they feel welcomed and their stay is special, while managing guest arrivals and departures and ensuring accurate billing. This role also includes handling guest requests, providing local recommendations, and assisting the Front Office Manager with administrative duties like managing overbooking levels.