Standards and Governance Manager at Bank of New Zealand

North Dunedin, Otago Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Governance Standards, Process Improvement, Risk Management, Compliance, Remediation Execution, Analytical Skills, Communication Skills, Organisational Skills, Adherence to Frameworks, Operational Insights

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Ko mātou tēnei | This is Us Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'. Our Customer Remediation team is looking for a Standards & Governance Manager. This is a fantastic opportunity to support the safe, compliant, and effective application and execution of BNZs processes. Mō te Tūranga | About the Role We sat down with our Head of Customer Remediation – and she let us know the following about the role. What are the day to day tasks the person in this role will complete? Lead and operationalise foundational governance standards Provide support, advice and guidance to remediation colleagues on standards, outcomes and adherence to the framework and guidelines Review and challenge Post Implementation Review (PIRs) and remediation execution activities Work alongside Line 2 to raise any identified risks, gaps and opportunities for process improvement. Provide operational insights to leadership for informed decision making. What is the team culture & environment like? We’re a highly collaborative team that are quick to support each other to create high output but also nurture an environment where we can challenge each other’s thinking to make sure that we explore all perspectives to achieve the best outcomes for our customers and colleagues. What is your management style? I’m very approachable and I like to set a clear direction. Given the fast paced nature of our environment, I also rely on the team to be curious, proactive and provide wrap around support when needed. I encourage high levels of collaboration and for each person to take accountability for their work, themselves and customer outcomes. What is the most exciting thing about this opportunity? This is a newly created role where a motivated and detailed orientated individual will bring their experience and skills to make it their own and see the results play out through every remediation case. What will success look like for the candidate in this role? Success in this role will be evident in the operational excellence across every remediation case. What attributes will this person display in order to be successful in this role? 5+ years or more financial services experience with emphasis on process, compliance, risk or remediation Proven experience in operations, compliance, legal or governance roles. Strong understanding of remediation processes, governance frameworks and regulatory environments. Excellent organisational, analytical, and communication skills. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 08 April 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The role involves leading and operationalizing foundational governance standards, providing advice to colleagues on standards, and reviewing Post Implementation Reviews and remediation execution activities. This person will also work with Line 2 to raise risks and provide operational insights to leadership for decision-making.