As the Store Manager of Starbucks at Sunterra Market, you play a vital role in bringing two iconic visions together—Sunterra’s commitment to fresh, local, and gourmet experiences, and Starbucks’ mission to inspire and nurture the human spirit, one person, one cup, and one neighborhood at a time.
This leadership role is about more than managing a café—it’s about creating a space where community, quality, and care converge. You will lead a passionate team of partners in delivering the Starbucks Experience within the unique vision of Sunterra Market, where hospitality meets culinary excellence. From the aroma of freshly brewed coffee to the warmth of genuine service, you’ll ensure every customer interaction reflects the values of both brands.
With a focus on operational excellence, team development, and customer satisfaction, you will guide your store to success while fostering a culture of integrity, collaboration, and continuous improvement. Whether planning a grand re-opening or navigating the rhythms of daily service, you’ll lead with purpose and heart—making a meaningful impact on your team, your customers, and your community.
Duties and Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

BUSINESS REQUIREMENTS

Providing functional expertise and executing functional responsibilities:
· Uses all operational tools to plan for and achieve operational excellence in the store.
· Uses discretion in accessing external resources to support store operations and to
· Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Partner Development and Team BuildingProviding partners with coaching, feedback, and developmental opportunities and building effective teams:
· Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
· Manages ongoing partner performance using performance management tools to support organizational objectives.
· Challenges and inspires partners to achieve business results.
· Challenges and inspires team members to achieve business results.
· Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
· Ensures partners adhere to legal and operational compliance requirements.
· Ensures team members adhere to legal and operational compliance requirements.
· Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
· Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

QUALIFICATIONS

• High school diploma or equivalent.
• Minimum 2 years of supervisory experience in a retail, food service, or hospitality environment.
• Previous barista experience with a strong understanding of coffee preparation, customer service, and café operations.
• Demonstrated leadership ability with a track record of coaching and team development.
• Strong communication, time management, and problem-solving skills.
• Familiarity with POS systems, cash handling procedures, and inventory management.
• Passion for food, coffee culture, people, and creating positive customer experiences.
• Availability to work flexible hours.
• WHMIS and Food Safety certification (training provided by Sunterra).

Please refer the Job description for details