Starlink Enterprise Account Lead, Europe at SpaceX

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

125000.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Management, Communication Skills, Problem Solving, Attention to Detail, Regulatory Compliance, Stakeholder Management, Operational Management, Account Management, Process Improvement, Team Collaboration, Multilingual Skills, Time Management, Empathy, Ownership Mindset, Technical Communication

Industry

Aviation and Aerospace Component Manufacturing

Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT LEAD, EUROPE Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Europe with Starlink. RESPONSIBILITIES: Serve as a primary point of contact for a portfolio of enterprise customers and resellers across Europe, owning account support and operational follow-through from contract signature through successful onboarding and lifecycle management Build productive and professional relationships with partners, helping navigate complex regulatory, invoicing, and logistical environments unique to the European market Deliver exceptional customer service by proactively identifying and resolving issues related to shipments, invoicing, service activation, and ongoing operations Manage internal processes and updates across multiple stakeholders, ensuring effective communication and prioritization of customer needs Monitor and support the operational health of assigned accounts, including product and service satisfaction, timely collections, and regulatory compliance Translate customer feedback and recurring challenges into clear recommendations for tooling or process improvements Execute key account management tasks with growing autonomy, while maintaining high accuracy and responsiveness to tactical guidance Support development of European market-specific playbooks, workflows, and enablement materials as part of a broader team effort to scale the business in the region BASIC QUALIFICATIONS: Bachelor’s degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional experience 1+ year of experience in a customer-facing, consulting, or project management role PREFERRED SKILLS AND EXPERIENCE: Strong written and verbal communication skills in English; additional European language skills a plus Experience managing multiple projects and priorities in a high-growth, cross-functional environment Prior experience supporting partners, distributors, or resellers by managing multiple projects and delivering under tight time and resource constraints High attention to detail and ability to communicate effectively with both technical and non-technical stakeholders Comfortable working with internal systems and tools to document, track, and execute operational tasks Demonstrated ability to manage through ambiguity and propose pragmatic solutions Strong empathy, ownership mindset, and desire to contribute to a growing global team ADDITIONAL REQUIREMENTS: Availability and willingness to travel as needed across Europe to customer sites and internal meetings Must be available to work extended hours and/or weekends as needed to support time-sensitive operations. COMPENSATION AND BENEFITS: Pay range: Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Responsibilities

Serve as the primary point of contact for enterprise customers and resellers across Europe, managing account support from contract signature through onboarding and lifecycle management. Build relationships with partners while navigating complex regulatory and logistical environments unique to the European market.