Company Description
Accor is a world-leading hospitality group with over 57 commercial office buildings under management across leading institutional investors in Australia. As the only hospitality operator with significant commercial management capabilities, we bring decades of service excellence into the WorkPlace environment - creating vibrant communities where tenants feel genuinely valued and owners benefit from sustainable returns.
Our dedicated WorkPlace division brings world-class hospitality practices into commercial office environments. We transform traditional office buildings into engaging, hospitality-driven workplaces through tailored concierge solutions that enhance asset performance, tenant satisfaction, and long-term value creation.
Job Description
The State Operation Manager is responsible for all daily and strategic operational activity associated with the running of Accor’s Hospitality Services business in QLD and WA. The role includes but is not limited to oversight of Concierge, Food & Beverage and 3rd spaces.

Reporting to the Vice President Hospitality Services & Lounges, your core duties will be to:

• Develop robust business plans delivered as per contracted & business requirements;
• Establishing and maintaining strong relationships with clients & suppliers. Acting as the key representative of Accor to Clients in the delivery of Accor’s services;
• Monthly reporting of budget/operational outcomes to client at financial and operational meetings including contractual KPI performance;
• Ensure reports are submitted in line with expectations and on time;
• Consistently meet with suppliers and clients to drive better product, experience, partnerships and price;
• Ensure complete visibility of financial operations with corporate team at all times;
• Continual development of new initiatives across hospitality services;
• Delivery of Accor’s contractual obligations & compliance with KPI’s and performance measures as proscribed as part of Accor’s contractual obligations;
• Responsibility for the day-to-day operations of the Accor Hospitality Services business in assigned region including the establishment of new services and de-mobilisation of services as a result of Asset churn ensuring compliance with Accor policies and procedures.

QUALIFICATIONS

• Senior leadership experience in hospitality operations with strong financial and client management skills.
• Proven ability to lead and inspire teams while embedding Accor’s Heartist culture.
• Commercial acumen with a track record of delivering high-quality outcomes.

• Develop robust business plans delivered as per contracted & business requirements;
• Establishing and maintaining strong relationships with clients & suppliers. Acting as the key representative of Accor to Clients in the delivery of Accor’s services;
• Monthly reporting of budget/operational outcomes to client at financial and operational meetings including contractual KPI performance;
• Ensure reports are submitted in line with expectations and on time;
• Consistently meet with suppliers and clients to drive better product, experience, partnerships and price;
• Ensure complete visibility of financial operations with corporate team at all times;
• Continual development of new initiatives across hospitality services;
• Delivery of Accor’s contractual obligations & compliance with KPI’s and performance measures as proscribed as part of Accor’s contractual obligations;
• Responsibility for the day-to-day operations of the Accor Hospitality Services business in assigned region including the establishment of new services and de-mobilisation of services as a result of Asset churn ensuring compliance with Accor policies and procedures