Steuben County REMC Broadband Technical Support Role at Wabash Valley Power Alliance

Angola, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Advanced Computer Skills, Wi-Fi Router Setup, IP Knowledge, DHCP, NATing, Customer Contact, Fiber Optic Systems, GPON, XGS, Equipment Provisioning, Material Inventory, Service Order Input, Contract Input, Troubleshooting, Daily Reports

Industry

Utilities

Description

Company Description Company Description Steuben County REMC is a growing distribution Electric Cooperative providing services to more than 10,000 homes, farms and businesses in Northeast Indiana and is headquartered in Angola, Indiana. The surrounding community has a wonderful school system, a four-year university, hospital and an abundant array of shopping and recreational opportunities. Our 101 lakes make our area a popular vacation destination for visitors from across the Midwest. Job Description Steuben County REMC is seeking a friendly, motivated and highly organized individual to fill a full-time Broadband technical support role. Duties include taking technical support calls from members and troubleshooting to identify an appropriate resolution for services associated with Wi-Fi managed routers, running / creating daily reports, backing up Member Service Representatives, equipment provisioning, performing checks on returned routers, material inventory and distribution tasks, Service Order / contract input, supporting outside technicians as needed. Additional duties as required. Qualifications Technical support knowledge and advanced computer skills are a must. General Wi-Fi router setup and IP knowledge, general understanding of DHCP / NATing, 1-2 years’ experience with direct customer contact and high school diploma required. Fiber optic systems (GPON/XGS) equipment knowledge / installation experience, Associate's degree or coursework in Business or Information Technology related field is preferred. Additional Information We’re accepting applications until October 20, 2025. Interested candidates should submit your resume and cover letter to: Pay negotiable depending on qualifications and experience. All your information will be kept confidential according to EEO guidelines. Benefits Defined Pension Plan Matching 401(k) Retirement Plan Health, Dental, and Vision Insurance Paid holidays Vacation and Sick Time Plus Additional Benefits Provide References with Resume.

Responsibilities

The role involves taking technical support calls from members and troubleshooting issues related to Wi-Fi managed routers. Additional responsibilities include running daily reports, backing up Member Service Representatives, and supporting outside technicians as needed.