Steward (Cabin & Housekeeping) at Aqua Expeditions

Victoria, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cabin Service, Customer Focus, Attention to Detail, Time Management, Discretion, Integrity, Physical Stamina, Communication Skills

Industry

Travel Arrangements

Description

We’re hiring: Steward (Cabin & Housekeeping) At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage! OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime. OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation. 4 CORE VALUES: A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity. Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge. U: We believe in UNITY, and prioritize effective teamwork. A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature. Sounds great – what’s the role in a nutshell? The core purpose of this position is to maintain the cleanliness, comfort, and orderliness of all assigned cabins, staterooms, and public/communal housekeeping areas while providing attentive, courteous, and efficient customer service to meet or exceed guest satisfaction and regulatory hygiene standards. Your passion is: Cabin Service & Maintenance Provide a high standard of cabin service by cleaning and refreshing guest cabins up to three times per day, including morning service, turndown service, and any necessary daytime tidying. Execute nightly turndown service during the dinner period, preparing the bedding and stateroom for the guest's rest. Replenish and maintain all in-cabin items, including fresh towels, amenities, and supplies. Perform a thorough deep cleaning and sanitation of assigned cabins upon guest check-out to prepare for the next arrival. Guest Relations & Attentiveness Anticipate and promptly address guest requirements and special requests with courtesy and efficiency. Act as a liaison by receiving and carrying out instructions from the Cruise Director and Assistant Cruise Director regarding guest services. Assist with guest luggage handling during embarkation and disembarkation procedures. Maintain guest safety and privacy at all times, including strictly adhering to the "knock and announce" protocol before entering any occupied cabin. Participate actively in all organized events and activities prepared for guest arrival and departure. Operational & Ship Support Maintain organization and cleanliness of the designated housekeeping storage areas, pantries, and linen warehouses. Cooperate and provide support for the cleaning, sanitation, and maintenance of the ship’s public and crew areas as directed. Assist in the cleaning and maintenance of specialized areas, such as the front area designated for life vests and safety boots. Provide physical assistance with logistics tasks, such as the proper receiving, distribution, and storage of provisions (food and supplies) and soiled laundry/linen. Safety & Compliance Strictly comply with all shipboard safety, security, and environmental protection procedures during all cleaning and maintenance operations. Obey and follow all lawful orders and operational instructions issued by the Captain and the Cruise Director, particularly during drills and emergencies. What are we looking for? STCW Basic Safety Training Certificate. Any relevant hospitality or housekeeping certificates or experience. +3 years of experience onboard English proficiency Desirable Spanish and French Cleaning Proficiency Customer Focus Attention to Detail Time Management Discretion & Integrity Physical Stamina Communication skills Why You'll Love Working With Us: Competitive salary and benefits package. Be part of an award-winning, worldwide company at the forefront of technological innovation. Collaborate with a passionate and dedicated team. Make meaningful contributions that drive our company's success. Apply Now and Let's Shape the Future Together!

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Responsibilities

The core purpose of this position is to maintain the cleanliness, comfort, and orderliness of all assigned cabins and public areas while providing attentive customer service. Responsibilities include cleaning cabins, addressing guest requests, and supporting ship operations.