JM Family is currently looking for a Steward to join our Marine department. Our Stewards work on our Gallant Lady yachts performing a variety of tasks. Our Steward position is not live-aboard while at home port. During cruising season, Stewards work 2 - 3-week assignments in the Caribbean, the Bahamas, and New England. All boats are based in the Fort Lauderdale/Deerfield area.

QUALIFICATIONS:

• Must hold an STCW Basic certificate within 3 months of employment
• Must have a valid US driver’s license
• Must be a US citizen or be eligible to work within the US.
• Must have a valid passport
• Experience in managing guest services in the hospitality industry, marine, and/or food service, cocktail making, and wine service
• Possess knowledge of foods, beverages, and service techniques.
• Capable of delivering outstanding guest services and interactions.
• Report and manage inventory levels, restocking, cleaning, etc.
• Excellent time management, planning, and organizational skills, and the ability to manage multiple and changing priorities efficiently in a fast-paced environment
• Ability to contribute individually with minimal supervision and as part of a team, exhibiting above-average initiative and follow-through on assignments
• Excellent writing and communication skills
• Adequate PC skills, including knowledge of MS Office (Word, Excel, PowerPoint) and Google products (Gmail, Google Drive)
  

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

• Maintaining interior housekeeping (detail cleaning) while also being held largely responsible for guest-cabin care
• Perform necessary laundering of guest towels and linens
• Applying great guest service (including silver service) and expert bartending skills
• Assisting in the creative planning and quality service of themed dinners
• Assisting with physical product inventories, provisioning, writing and updating checklists, and all other applicable tasks within the interior
• Maintaining and displaying knowledge of international etiquette and protocol
• Watchkeeping in accordance with the list of responsibilities in the crew mess station bill
• Exterior-crew support as needed
• Deliver guest-aligned experiences with a high level of service.
• Demonstrates ownership and execution of team and individual goals/objectives
• Increased guest satisfaction as measured through Director/host meetings and surveys