STIHL TECHNICIAN at HOUCHENS FOOD GROUP INC

Bowling Green, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Power Equipment Sales, Customer Service, Inventory Management, Repair Skills, Training and Mentoring, Communication, Attention to Detail, Retail Computer Systems, MS Word, MS Excel, Safety Guidelines, Event Planning, Creativity, Team Collaboration, Product Knowledge, Warranty Management

Industry

Retail

Description

Description Reports to: Store Manager Shift: Varies Position Summary: Be the Point of Contact, in your store, to help customers select appropriate equipment and accessories to meet their jobs; educate your fellow associates of the benefits, proper use and sales technologies of your store’s power equipment line; and maintain the financial integrity and product presentation of your store’s power equipment line(s). ESSENTIAL DUTIES AND RESPONSIBILITIES: · Drive power equipment sales to exceed goals · Assist in setting sales and margin goals of power equipment and accessories · Increase power equipment contractor sales by giving great customer service to existing ones and seeking new customers (be proactive to have ready what they want) · Create/Develop power equipment events/promotions · Be present for all power equipment events · Creativity for the Power Equipment Department · Check in all invoices – Check all serial numbers on invoice to ensure accuracy · Inventory Integrity – as well as maintaining Inventory Levels as requested · Generate power equipment orders · Work with Marketing Coordinator to be aware of power equipment advertising · Repair equipment as needed in a timely and organized manner · Prepare billing for each repair unit, using appropriate SKU numbers. This includes warranty work, and execution of a system for factory reimbursement of warranty repairs. Develop and use the system to ensure payment for all claims. · Keep the department current with all Ace signage, power equipment signage, and other materials · Organization of the Power Equipment Department – (Communication to store manager on what is needed) · Scheduled to work on Saturdays · Professional appearance of self, Stihl Department and service area · Responsible for performing any duties asked by Manager/Assistant Manager that may increase productivity, sales, or provide better customer service · Stihl Gold technicians will train/mentor silver and bronze technicians in preparation for Gold Certification 1 hour per week and document training. · Stihl Silver and Bronze technicians must train associates for 1 hour each week and document training. Continue education and training to be brought to the next level of certification and/or to get recertified. Requirements · Successful completion of all training levels reaching Stihl Gold Certification or Equivalent · Knowledge of power equipment sign on, e-sales, e-service, part look-up, warranty, product registration and safety guidelines · Communication with the team and management as needed · Keep up with new trends in handheld power equipment · Responsible for educating your co-workers on services and products of the power equipment department as well as safety requirements. Monitors that the associates are using proper safety equipment at times required · Attend power equipment meetings · Ability to handle multiple projects and tasks with a high attention to detail · Knowledge of retail computer systems, MS Word and Excel a plus. · Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of business. PHYSICAL REQUIREMENTS: · Able to lift up to 50 pounds: Occasionally · Able to walk/stand: Constantly · Able to bend over/kneel: Occasionally

Responsibilities

The STIHL Technician is responsible for driving power equipment sales, assisting customers in selecting appropriate equipment, and maintaining the financial integrity of the power equipment line. Additionally, the technician will educate associates on product use and safety, and ensure the organization of the Power Equipment Department.