Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
We are seeking a highly organized and proactive Stockroom Supervisor to manage stock operations at our Abbey Road shop. This role involves overseeing the receipt, storage, and distribution of stock across three on-site stockrooms and two off-site storage units (Space Station).
The ideal candidate will ensure efficient stockroom organization, support retail operations, and manage deliveries with a keen focus on accuracy, quality control, and safety. The Stockroom Supervisor will also be responsible for training the team in heavy lifting and general health & safety procedures.
The B Side: Skills & Experience

Stockroom Management

• Maintain a clean, organised, and accessible stockroom to ensure a safe working environment.
• Optimise stockroom layout based on sales trends and retail needs.
• Manage stock replenishment, liaising with the Store Manager to balance stock between storage and the shop floor.
• Ensure consumables (e.g., swing tags, tape, markers, box cutters) are sufficiently stocked by coordinating with the Supply Chain Manager.
• Ensure the availability of packaging materials for outgoing shipments.

Receiving and Processing Deliveries

• Collect and oversee the delivery process for the retail department.
• Verify dispatch labels to track missing or undelivered boxes.
• Inspect incoming stock for visible damages and document any issues.
• Match deliveries against the Abbey Road Order Tracker and confirm item counts.
• Perform quality control on received stock and document any faulty or damaged items.
• Report all stock discrepancies, including missing, faulty, or damaged stock, to the Supply Chain Manager.
• Book-in stock using the PO reference number via the scanning system.
• Inform the Supply Chain Manager or Buyer about new product arrivals to facilitate quality checks and system updates.
• Prepare daily delivery reports listing received items and highlighting any discrepancies.

Off-Site Storage Management (Space Station)

• Monitor stock levels and liaise with the Store Manager for weekly restocking.
• Create and maintain a replenishment list based on stock levels.
• Arrange van bookings for stock transfers.
• Keep the Space Station inventory spreadsheet up to date.
• Send weekly reports detailing incoming and outgoing stock.
• Monitor carrier bag stock and alert the Store Manager when supplies are low.
• Maintain a clean and organised storage space, ensuring accessibility and safety.
• Plan and coordinate the removal of pallets and waste in collaboration with the Supply Chain Manager.

E-Commerce Fulfilment

• Pick stock based on provided picking lists.
• Apply barcodes to products using in-house printed labels.
• Securely package items for shipment.
• Attach necessary transfer documents and dispatch labels as provided by the Supply Chain Manager.

Person Specification

• Experience in stockroom or warehouse supervision, ideally in a retail environment.
• Strong organisational skills and attention to detail.
• Comfortable with heavy lifting and physical work.
• Confident using Excel and stock management systems.
• Ability to manage competing priorities in a fast-paced setting.
• A proactive, team-oriented approach with excellent communication skills.
• Willingness to take ownership, solve problems, and improve processes.

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Customer Servic

Please refer the Job description for details