JOB DESCRIPTION

• Responsible for installing, configuring, maintaining and troubleshooting database backups
• Troubleshoot and diagnose technical issues related to NetApp and Commvault systems
• Develop and maintain technical documentation, including troubleshooting guides, best practices, and standard operating procedures
• Mentor and train other support engineers in the team, sharing knowledge and best practices
• Stay current with the latest NetApp technologies, best practices, and certifications
• Participate in on-call rotation to provide 24/7 support for critical issues
• Ensure all storage devices are security compliant
• Contribute to monitoring of team metrics and KPIs, ensuring the health and success of the service
• Collaborate with other cross-functional teams in both engineering and security.
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REQUIRED SKILLS

• Proven experience troubleshooting and resolving complex technical and performance issues in storage in storage environments\
• Windows and UNIX knowledge
• HS or GED AND 20 years experience
• Bachelors AND 15 years experience
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DESIRED SKILLS

• Demonstrate an understanding of technology as it pertains to infrastructure and applications and be able to provide design recommendations
• Familiarity with automation and scripting (e.g., PowerShell, Python)
• Knowledge of NetApp ONTAP hardware, software, and associated features (e.g., Snapshot, SnapVault, FlexClone, SnapMirror, FlexVol, Fabric Pool, and Object Storage)
• Knowledge of the NetApp storage grid
• Knowledge of virtualization platforms (e.g., VMware) and their integration with storage systems
• NetApp OnTap
• Proficiency in NAS protocols, including NFS and SMB
• Proven track record in designing and managing enterprise storage environments
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Please refer the Job description for details