STORAGE AFFILIATE AGENT - PART TIME REMOTE

U-Haul is seeking dynamic, resourceful individuals who are ready to creatively assist customers with unique and varied needs. Storage Affiliate Agents receive inbound calls from customers calling specific U-Haul Storage Affiliate locations across the U.S. and Canada. Join a tight-knit network of knowledgeable Agents who navigate defined guidelines to facilitate a seamless and efficient customer journey.

JOB REQUIREMENTS:

• Available to work between 1:00 PM – 7:00 PM, Arizona time. Priority given to Candidates available Monday, Wednesday, Thursday, Friday, and Saturday.
• Must be able to work a 6-hour shift on Saturdays.
• Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs.
• Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen.
• Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications.
• Completion of a job-related assessment is required for consideration. Please apply from the computer you plan to work on instead of your cell phone to ensure the assessment is completed successfully.

WORK FROM HOME REQUIREMENTS:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

TECHNICAL REQUIREMENTS:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built-in)
• USB headset (wired)

Internet Speeds

• Ping: under 100
• Download: 50MB minimum (100MB recommended)
• Upload: 5MB minimum (10MB recommended)

INITIAL EDUCATION/TRAINING:

Our paid, dynamic three-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week.

ABOUT US

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020

Please refer the Job description for details