IF YOU’VE GOT THESE ESSENTIALS YOU ARE GOING TO DO YOUR JOB WELL

• Total IT Experience: 10+ Years
• Relevant Technical Experience: 5 Years
• NETAPP and DELL storage experience is essential for this role
• SAN Fabric background in Brocade, CISCO and DELL switches
• Experience in managing large and complex enterprise services
• Experience in managing cloud based platforms
• Proven ability to work in a high performing team
• Skills to manage several work streams simultaneously whilst balancing business priorities and quality
• Has developed expert knowledge of one specific individual technical support area, but also has a broad knowledge of other areas
• Ability to cope in a technically complex and fast-changing environment
• Understanding of how to build, configure and deploy backup tools and agents
• Able to communicate clearly to peers, project managers and customer account managers
• Ability to build key relationships across peer group level and above.
• Capability to manage, plan, analyse and troubleshoot capacity and performance
• VEEAM backup and replication configuration and support, including tape out

IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES AND EXPERIENCES

• Previous exposure to Managed Services is an advantage
• Other Backup skills are beneficial (Netbackup, Druva, Quest, Backup Exec)
• Understanding of how to build, configure and deploy VMs and templates
• Be able to create and maintain a culture where your colleagues are closely worked alongside and share technical expertise with them as required.
• To be able to think strategically and evaluate options in the short, medium and long term
• Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach
• Proven experience in driving operational excellence, service improvements and lean methodologies
• Good understanding and past experience of DELL MX7000, CISCO UCS, V-Block infrastructure setup
• Good Technical knowledge of Windows Server Management
• Understanding of iSCSI, NFS, and Fibre Channel protocols, Fibre Channel cabling, switching, zoning
• Zerto Setup and Management

QUALIFICATION/CERTIFICATION REQUIREMENTS

• None, but certification is a great asset and well received by our customers
• Highlight your merits and what makes you a valuable member of the team

SO WHAT’S YOUR NEW ROLE ABOUT?

• The Managed Cloud team is responsible for managing various Cloud platforms, Implementing Dedicated Customer Solution Platforms, day to day operational support, upgrading existing platforms, advising on solutions and delivering new platforms.
• The team is responsible for all infrastructure, virtualisation, compute, storage and backup solutions, both dedicated to private or public cloud.
• We have plenty of challenging SLA’s and KPI’s to focus on across a wide range of customers often desiring different objectives and results
• You will also look to onboard new customer solutions working closely with the delivery team and project managers to accept platforms into operations
• Provide customer reports showing performance, constraints, improvements and recommendations
• You will work collaboratively with a great team located across Europe and India.
• Supporting an extremely eclectic mix of IT solutions as our portfolio of customers is wide ranging.

HERE’S YOUR ROLE BROKEN DOWN ( NOT ALL OF IT, JUST THE MOST IMPORTANT ELEMENTS!)

• Primarily support existing virtualised, storage and backup environments
• Dealing with all types of incidents, requests and changes to ensure that Service Level Agreements with customers are adhered to.
• Build and maintain strong working relationships with employees
• Strong communication and interface skills with other functional areas
• Maintain the CMDB
• Document standards and procedures
• Working with service account managers to assist them in feeding back information to the customer
• Proactively look for improvements
• Assist in project deliveries when required
• Following ITIL based change procedures
• Evolve and implement new services to support Getronics technical functions in line with business requirements and service descriptions.
• Mentor and train team members
• Provide on-call support 10 times a year for a one week duration
• Accountability for platforms to ensure security procedures are maintained
• This is an L3 support team, the solution lies with us!