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Storage Engineer - Riyadh, KSA at DeepSource Technologies

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Storage Engineering, Technical Account Management, Dell PowerStore, Dell PowerMax, Dell Unity, Dell PowerScale, Dell ECS, Data Domain, Dell PowerEdge, MX Platform, Connectrix, Brocade, VMware, SAN/NAS/Object Storage, ITIL, Stakeholder Management

Industry

IT Services and IT Consulting

Description

We're looking for Infrastructure Storage Engineer & Technical Account ManagerRole Overview We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service. Key Responsibilities Act as the primary technical contact for customer operational issues, escalations, and service reviews. Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms. Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation. Plan and coordinate hardware/software upgrades and change activities. Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities. Deliver regular reports on asset health, incidents, capacity, and service improvements. Build strong customer relationships while ensuring SLA compliance and continuous service optimization. 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management. Strong hands-on experience with Dell technologies: Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain Compute: Dell PowerEdge Servers, MX Platform SAN: Connectrix, Brocade Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting. Knowledge of ITIL processes (Incident, Problem, and Change Management). Excellent communication, stakeholder management, and customer-facing skills. Dell certifications are a plus.

Responsibilities

Provide end-to-end operational support and technical guidance for infrastructure including storage, compute, SAN, and backup platforms. Act as the primary technical contact for customers to ensure high availability and SLA compliance.