COMPANY OVERVIEW

Character.com….. Whether your favourites are Paw Patrol or Peppa Pig, Harry Potter or Minecraft, Star Wars or Bluey, Character.com is the one-stop shop for all character-based clothing for kids and adults.
Our happy clothes inspire kids, both big and small, to express their unique identity. Our mission is to produce clothes that kids feel comfortable wearing, both literally and in themselves, so that whenever they put on our clothing, they’re guaranteed to wear a smile!
Founded in 2009 and based in South Wales, we’re now turning over more than £50 million per year and sell our amazing clothes internationally.
We’re still founder-led, but in 2021, we secured significant investment to accelerate our development; an exciting phase that we want you to be a part of as we build a team to take Character.com to the next level by being a part of our store openings.
So, what are we like to work for? Walk through the door and you’ll find a dynamic business with a family feel. A place that’s informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done. It’s a culture that we’ve taken care to cultivate and one that we hope you’ll thrive in.

EXPERIENCED REQUIRED:

• Previous experience in a retail environment
• Excellent communication and relationship-building skills
• Proven ability to lead an experienced and capable team
• Assistant Manager experience preferred

Customer Service

• Lead by example, mentor, and train the team to develop their sales and service techniques
• Monitor and improve the sales levels delivered within the store
• Deal efficiently and effectively with any customer complaints

Management Duties

• Support the Store Manager in the delivery of the store’s goals whilst complying with all Company policies and by delivering the highest standards
• Develop relationships with Head Office colleagues to provide feedback on product performance
• Support with the ordering and management of stock where required
• Support with leading the store team, organising, and delegating daily tasks
• Take all efforts to minimise stock losses and store operating expenses

• Support the Store Manager in the delivery of the store’s goals whilst complying with all Company policies and by delivering the highest standards
• Develop relationships with Head Office colleagues to provide feedback on product performance
• Support with the ordering and management of stock where required
• Support with leading the store team, organising, and delegating daily tasks
• Take all efforts to minimise stock losses and store operating expense