COMPANY DESCRIPTION

Double Take Thrift Store is a Yonge Street Mission social enterprise that is committed to both serving the community and lowering its environmental footprint. Located in the downtown east end of Toronto, we work to provide a dignified and enjoyable shopping experience to a diverse group of customers.

JOB DESCRIPTION

Double Take is seeking a Part Time Store Associate to provide excellent customer service on the sales floor, operate the cash register and assist in the general operations of the store between 9:30am-8:30pm. If you have a passion for community work and want to be a part of lowering textile waste in the fashion industry, this may be for you!

QUALIFICATIONS:

The successful candidate will have the following skills and training:

• Excellent communication and active listening skills
• Superior customer service skills, focused on patience and empathy
• Strong interest in serving community
• Ability to understand and follow written or verbal instructions
• Excellent organizational & problem solving skills
• Ability to work in a Team environment with cooperative principles
• Capable of working independently with enthusiasm & initiative
• Good command of the English language
• Current on merchandise knowledge, industry trends and competitive pricing
• The ability to lift and carry up to 50 lbs. to lift and move boxes and bags of donations
• Demonstrated commitment to YSM’s/Double Take’s mission and values
• Computer experience as asset, particularly with Microsoft Word and Google Docs
• Ability to work flexible hours, including evenings and weekends; a police check will be required

While we appreciate all responses, only candidates under consideration will be contacted.

Reporting to the Assistant Manager, the successful candidate will be responsible for:

• Greeting customers, offering assistance and keeping the store neat and tidy
• Operating the cash register with proper cash handling practices
• Assisting in receiving donations with excellent customer service
• Working with volunteers to ensure a smooth production flow
• Tidying and cleaning
• Sorting donations as needed
• Assisting with Online activities such as order fulfillment and preparations for posting
• Answering phone and responding to questions regarding the store and donations, passing messages on to the supervisor if there is a need for a call-back
• Giving a positive and professional image to the public, co-workers, and partners
• Placing clothing on hangers and items on racks in the appropriate area
• De-escalating difficult situations with community members with empathy and through a trauma-informed lens
• Conducting work activities safely and securely by following our Health and Safety and Loss Prevention policies
• Additional duties as required ensuring the effective function of Operations