Store Care Manager - East Coast at Sprouts Farmers Market

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Maintenance Management, Project Management, Communication, Budget Management, Analytical Skills, Problem Resolution, HVAC Knowledge, Plumbing Knowledge, Electrical Systems Knowledge, Customer Focus, Leadership, Time Management, Facilities Management, Vendor Management, Team Development, Adaptability

Industry

Retail

Description

Overview Please note this is a field facing postion based on the East Coast (excluding FL). The StoreCare Manager plays a critical role in ensuring operational excellence across all Sprouts Farmers Market store locations by managing the repair, maintenance, and functionality of facilities and equipment. This position is responsible for overseeing vendor relationships, ensuring compliance with service standards, executing capital projects and supporting both preventative and reactive maintenance efforts. The StoreCare manager partners closely with cross-functional teams—including Real Estate, Construction, Architecture, Engineering, and Operations—to address facility needs, develop long-term strategies, and ensure a seamless experience for customers and store teams. The role also involves partnering with a team of StoreCare Coordinators, managing regional budgets, and serving as a key point of contact during emergencies and store transitions. Overview of Responsibilities · Manages and directs ongoing repairs and maintenance and capital projects with both internal and external partners, to ensure continuous operation of Sprouts stores and facilities. · Manages facility operations across a portfolio of 75–100 stores, representing 2-3,000,000 square feet of space and overseeing more than 150 physical assets per location. · Makes fast, high-impact strategic decisions under pressure, often with incomplete information, to mitigate disruptions, control costs, and ensure a positive store experience. This agility is a core competency of the role. · Oversees building and equipment systems, including HVAC, refrigeration, electrical, plumbing, lighting, fire sprinklers, roofs, security, food production equipment, floor care, landscaping, and common areas. Also manages waste equipment pest control, and janitorial/sanitation supply programs. · Analyzes complex facility issues, gathers detailed data, and makes timely, cost-effective decisions to minimize disruption to stores, employees, and customers. · Responds swiftly to urgent or unexpected facility issues, requiring adaptability, composure, and strong attention to detail. · Works closely with Architecture, Engineering, Construction, and Real Estate teams to resolve complex facility challenges, integrate new stores, and evaluate lease or warranty coverage for repairs. · Provides clear direction to StoreCare Coordinators, store teams, and vendors, effectively managing communication and expectations to ensure timely issue resolution. · Participates in store openings, turnover processes, and 9-month warranty walks to ensure facilities meet operational standards and compliance requirements. · Conducts property inspections and evaluates facility conditions in accordance with lease terms and operational benchmarks. · Identifies maintenance needs and directs internal teams and vendors in the execution of preventative maintenance, equipment installations, and repairs. · Supports operational planning by driving process improvements, standardizing SOPs and RACI charts, managing quote reviews, invoice validation, and change orders. · Manages vendor relationships, ensuring adherence to service-level agreements (SLAs), key performance indicators (KPIs), and quality standards. Tracks performance and maintains administrative compliance. · Oversees the execution of maintenance and repair projects from initiation to completion, including scope adherence, quality control, and invoice reconciliation. · Coordinates, schedules and directs vendors both a tactically and strategically to resolve maintenance and repairs issues; including coordination of multiple vendors. · Manages a regional repair and maintenance OPEX and CAPEX budget of $10–$20 million. · Partners with Loss Prevention and Compliance to identify and correct unsafe or non-compliant facility conditions. Ensures adherence to all applicable local and state regulations. · Mentors and guides StoreCare Coordinators, fostering a high-performance team culture focused on cooperation, accountability, and continuous improvement. · Cultivates a proactive, service-oriented culture of care when working with store managers and team members. Ensures facility support is empathetic, responsive, and aligned with store operations’ needs. · Provides 24/7 on-call support for emergent facility situations and contributes to disaster response efforts. · Performs other related responsibilities as assigned. Qualifications · 8-10 years’ experience in maintenance management that includes supermarket or restaurant facility engineering maintenance and a bachelor's degree in business or management preferred; or an acceptable combination of experience and education. · Strong multi-tasker with the ability to effectively handle multiple projects and/or issues at one time. · Hands on experience with using facilities work order management systems to track, update and resolve issues. · Excellent project management skills, with the ability to prioritize and resolve complex facility issues under pressure. · Excellent verbal and written communication skills. · Extensive knowledge of refrigeration, energy management systems, building control/automation systems and monitoring systems. · Strong mechanical background, including in-depth knowledge of HVAC, plumbing, electrical systems and general building maintenance and repair. · Demonstrated success in budget management, with experience overseeing $10M–$20M in opex and capex. · Prior multiple-location management experience preferred. · Must have the ability to exercise sound independent judgment and discretion in solving complex and expensive issues. · Must establish and maintain strong working relationships with leadership, employees, vendors, and coworkers. · Excellent written and verbal communication skills. Clearly sets expectations and communicates expectations in a concise, direct and empathetic manner. · Must be able to demonstrate strong analytical, critical thinking and problem resolution skills. · Effective organizational & time management skills · Proficiency in Microsoft Office programs, including Word, Excel, and Outlook. · Must have the ability to travel within market/region up to 25% of the time. Core Competencies: Communication: Convey information, ideas, and feedback clearly and concisely in an engaging manner that helps others understand and retain the message; listening actively to others. Customer Focus: Place a high priority on the customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs. Driving for Results: Set SMART goals and measure progress; tenaciously working to meet or exceed goals and making continuous improvement. Seeking innovative ways to solve problems that result in unique and differentiated solutions. Positive Approach: Demonstrate a positive attitude in the face of difficult or challenging situations; provide an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present. Coaching and Developing Others: Engaging team members and teams in developing and committing to individual development plans that target specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities; planning and supporting the development of individual skills and abilities. Leading Change: Encouraging others to implement better approaches to address problems and opportunities leading to the implementation and acceptance of change. Benefits In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: Competitive pay Sick time plan that you can use to support you or your immediate families health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all purchases made at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(K) Retirement savings plan with a generous company match Company paid life insurance Contests and appreciation events throughout the year full of prizes, food and fun! Eligibility requirements may apply for the following benefits: Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday. You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/. Why Sprouts Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture. Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups: Inspiring Women at Sprouts Rainbow Alliance at Sprouts Sabor at Sprouts Soul at Sprouts Honored to Serve at Sprouts Together, these groups celebrate diversity and empower our team to thrive. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information.

Responsibilities

The StoreCare Manager oversees the repair, maintenance, and functionality of facilities and equipment across multiple store locations. This includes managing vendor relationships, executing capital projects, and ensuring compliance with service standards.