Store Customer Service Specialist at Sherwin-Williams

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

19.25

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Sales Goals, Conflict Resolution, Communication, Teamwork, Attention to Detail, Problem Solving

Industry

Paint;Coating;and Adhesive Manufacturing

Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/ Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #3966, located at: 1061 W. Jackson Suite D Chicago, IL 60607 This Store is part of a POD of stores. The candidate in this role will be asked to help cover hours at the following locations: Broadway Store 3022, Lincoln Park Store 1259, West Lakeview Store 3418, Lakeview Store 3702, Bucktown store 3457, Chicago/Irving Park Store 3399. This role is Full Time. Pay starts at $19.25

Responsibilities

Customer Service Specialists work closely with wholesale and retail customers to determine their needs and recommend solutions. They are also responsible for resolving customer concerns and ensuring maximum client satisfaction.