Store Director at Albertsons Companies

Lake Charles, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service Index (CSI), Sales Techniques, Store Operations, Merchandising, Expense Management, Team Alignment, Compliance, Food Safety, Sanitation, Human Resources, Staffing, Budgeting, Inventory Control, Financial Accountability, Record Keeping

Industry

Retail

Description

Duties & Responsibilities Leadership & Customer Experience * Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and friendly service. * Responsible for total store CSI (Customer Service Index) and communicating resolutions to customers. * Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement. * Respond appropriately to incoming calls and resolve customer grievances. * Close the loop between customer and employee relations by addressing customer critiques of the store and/or employees. * Lead total store operations, implementing Company and Division merchandising, operational, and sales initiatives. * Drive sales, gross profit, and expense management across the store. * Plan daily operations and monitor production processes following company procedures. * Maintain positive community relations and communication with manufacturer reps, Store/Division/Corporate personnel, and vendors. * Monitor market conditions, trends, and competitor activity. Communication & Team Alignment * Communicate company goals, objectives, policies, and procedures to department managers and employees. * Ensure full compliance in all departments and set expectations accordingly. * Meet weekly with department heads to review ads, sales plans, and promotions. * Ensure an alternate leader conducts meetings if absent. * Maintain strong rapport with vendors and the Warehouse. Technology & Systems * Use computer software and electronic ordering devices for product ordering. * Basic proficiency required in Excel, Word, PowerPoint, and Email. Food Safety, Sanitation & Compliance * Implement and communicate company safety and health initiatives to associates. * Ensure compliance with all food safety, sanitation, health codes, and safety regulations. * Serve as the person solely responsible for food safety and sanitation across all departments. * Ensure employee compliance with Food Safety, Sanitation, HIPAA, COBC, Meat Grinding & Tracking Logs, Texas Workplace Benefits Plan Manager, Food Handler requirements, and other state/company mandates. * Maintain working knowledge of policies outlined in the Albertsons/Tom Thumb Employee Handbook. * Enforce proper code dating on all products. * Ensure compliance with division scheduling guidelines, wage/payroll policy, Time Clock Policy, benefits, grooming standards, dress code, child labor laws, and other employment laws. * Maintain accurate records consistent with legal and company retention requirements. * Review and approve department schedules before posting to ensure proper coverage. * Maintain strong store conditions, product quality, rotation, labeling, and code date compliance. * Conduct daily inspections of store conditions and coach employees accordingly. * Operate equipment such as pallet jacks, hand trucks, knives, safety cutters, and Sterilox machines. * Implement emergency procedures during equipment or software malfunctions. * Ensure proper product temperature levels and compliance with labeling laws and regulations. * Perform receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, rotating product, and following temperature/storage guidelines. Human Resources & People Management * Oversee staffing, recruiting, hiring, training, and development of all store personnel. * Evaluate job performance and make decisions regarding promotions, terminations, and disciplinary action. * Consider input from Department Managers and Assistant Store Directors when making personnel decisions. * Conduct formal employee evaluations according to Division guidelines. * Identify training needs and ensure completion of development plans. * Resolve employee relations issues—including discrimination, harassment, off‑the‑clock work, and legal concerns—with HR support. * Build and maintain positive associate morale. * Maintain confidentiality of employee matters, store sales, and company information. * Provide clear, accurate direction to department managers, supervisors, and associates. * Ensure compliance with cash‑handling procedures, sales accounting, safe protocols, and asset protection. Financial Accountability * Control shrink and maintain appropriate inventory levels in backroom and sales floor areas per Division guidelines. * Develop operating budgets and manage all in‑store operating, maintenance, expense, and supply costs. * Process or oversee completion of all required reports and administrative paperwork. * Understand P&L statements and all store‑related reports. * Prepare sales and inventory reports. * Conduct physical inventories every four weeks and ensure accurate counts of merchandise, supplies, and equipment. * Oversee reclamation processing and maintain organized backroom and department stock conditions. * Recommend equipment or building improvements to the District Manager. * Ensure merchandise is correctly priced, displayed, and shelves are clean and well‑maintained. * Perform all duties with honesty, accuracy, and integrity. * Treat all employees consistently and with courtesy, dignity, and respect. * Perform other duties as required. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

The Store Director is responsible for leading total store operations, driving sales, managing expenses, and ensuring high levels of customer service and satisfaction across all departments. This includes overseeing all human resources functions, maintaining strict compliance with food safety and operational regulations, and managing financial accountability.