Job Description

Roles & Responsibilities

We are looking for an experienced Operations Supervisor to oversee operational performance across our UAE locations, ensuring adherence to company SOPs, safety standards, service quality, and productivity targets. The ideal candidate will have experience in logistics, last-mile delivery, retail, or dark store operations, with a strong focus on team development, performance improvement, and operational excellence.

• Supervise daily operations and ensure compliance with established SOPs, safety guidelines, and quality standards.
• Monitor team performance, productivity, operational accuracy, and service quality, identifying gaps and implementing improvement plans.
• Coach and guide drivers, helpers, and operational employees to improve job performance and achieve operational targets.
• Conduct operational audits and on-site assessments across multiple locations to ensure consistent working standards.
• Identify skill gaps and coordinate employee coaching, knowledge-sharing sessions, and performance improvement initiatives.
• Develop and maintain SOP guides, operational manuals, presentations, and other supporting materials.
• Track operational KPIs, compliance, and performance trends using Excel, Power BI, or similar reporting tools.
• Analyse customer experience data, operational ratings, and performance feedback to recommend process improvements.
• Promote safe working practices, hazard awareness, situational awareness, and defensive driving standards.
• Collaborate with Operations, HR, and Safety teams to implement operational improvement projects and standardise best practices.
• Prepare regular performance reports and present key updates during daily, weekly, and monthly reviews.
• Travel to different UAE hub locations as required to conduct operational reviews, audits, and on-site coaching.

Key Responsibilities

Store Operations

• Run the day-to-day operation of the store, including receiving, inspection, storage, issuing, and returns
• Ensure materials are properly stored, labelled, and protected, with correct handling of fire-rated, moisture-sensitive, and hazardous items
• Maintain accurate stock records and conduct regular cycle counts and periodic stock takes
• Control wastage, damage, and loss through good housekeeping and clear issue procedures

Team Leadership

• Supervise, train, and schedule 2-4 storekeepers and helpers
• Assign daily tasks, check performance, and ensure discipline, HSE compliance, and good working practices
• Train the team to record transactions correctly and on time in the system
• Build clear procedures and checklists so the store runs smoothly even when you are absent

Inventory and ERP Management

• Ensure all stock movements are recorded in ERPNext on the same day: purchase receipts, material issues, material transfers, returns, and stock adjustments
• Manage item master data, including item codes, units of measure, groups, and warehouse locations
• Run stock reconciliations and resolve differences between physical and system stock
• Set and maintain minimum and reorder levels for critical items
• Raise and follow up Material Requests and coordinate with Procurement on Purchase Orders
• Verify deliveries against POs, delivery notes, and invoices, then report discrepancies
• Track stock issued to projects and cost centres against approved requisitions
• Generate stock ledger, stock balance, and aging reports for management

Logistics and Documentation

• Coordinate inbound and outbound transport, customs documentation, and clearance with freight agents where required
• Maintain GRNs, material issue vouchers, delivery notes, and asset or tool registers
• Prepare daily, weekly, and monthly stock and movement reports
• Coordinate with project and site teams so materials are ready when needed

Safety and Compliance

• Enforce HSE rules, safe lifting, and safe storage practices
• Maintain a clean, organised, and audit-ready store
• Keep records for client, class, and third-party audits

Job Description

Roles & Responsibilities

• Oversee daily store operations, ensuring adherence to company policies and efficient workflow to enhance customer satisfaction.
• Manage inventory levels and execute orders to prevent stockouts, optimizing the balance between supply and demand.
• Train, mentor, and supervise store staff, fostering a collaborative environment that promotes professional growth and high performance.
• Conduct regular audits of financial records and inventory, ensuring accuracy and compliance with internal controls and external regulations.

Desired Candidate Profile

• A Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred for a strong foundational knowledge.
• A minimum of 3-5 years of experience in retail management or a similar role, showcasing a proven track record of success.
• Certifications in inventory management or customer service excellence are a plus, demonstrating a commitment to professional development.
• Experience in fast-paced retail environments, with a solid understanding of industry trends and consumer behavior.
•