Overview:
The Keyholder performs the duty of a Sales Associate, and in the absence of a Store Sales Manager or Supervisor, is responsible for the leadership of the sales team and day-to-day operations of the store. This position also requires extensive product knowledge, and delivery of in store services with confidence (eg: laser and mechanical engraving- training to be provided by company). This is a seasonal position from approximately September 1 – January 5th. The role will require onsite training for 1-2 weeks in Burr Ridge, IL in advance of start date/store opening.

Responsibilities:

• Lead the sales team and oversee the day-to-day operations of the store (in the absence of a Store Manager or Supervisor).
• Responsible for opening and closing the store and securing all store assets.
• Assist store management in recruitment, training, and coaching efforts.
• Ability to train and offer all services consistently (Laser and Mechanical Engraving).
• Assist customers at self-service kiosks in choosing and personalizing products.
• Drive sales in the store by following sales guidelines and procedures including sampling and selling products with passion and enthusiasm and providing exceptional customer service.
• Maintain product knowledge and stay abreast of changes in product assortment.
• Assist in executing floor sets, pricing, signage, promotional activities and other merchandising strategies according to company directives.
• Participate in the management of store’s inventory and expense items, including minimizing product waste.
• Follow established policies, practices, and procedures including quality, sanitary, and safety guidelines. This includes compliance with all federal, state, and local laws and maintaining a safe work environment.
• Foster the brand image and reputation through impeccable personal presentation and attitude.
• Ring customer transactions using the POS system and actively sell add-ons at the cash wrap. Follow proper cash handling procedures.
• Pursue Business to Business sales opportunities in the community according to established procedures.
• Other duties as assigned.

Experience and Benefits:

KNOWLEDGE

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking — Talking to others to convey information effectively.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Instructing — Teaching others how to do something.
• Service Orientation - Actively looking for ways to help people.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Persuasion — Persuading others to change their minds or behavior.

ABILITIES

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.

• Lead the sales team and oversee the day-to-day operations of the store (in the absence of a Store Manager or Supervisor).
• Responsible for opening and closing the store and securing all store assets.
• Assist store management in recruitment, training, and coaching efforts.
• Ability to train and offer all services consistently (Laser and Mechanical Engraving).
• Assist customers at self-service kiosks in choosing and personalizing products.
• Drive sales in the store by following sales guidelines and procedures including sampling and selling products with passion and enthusiasm and providing exceptional customer service.
• Maintain product knowledge and stay abreast of changes in product assortment.
• Assist in executing floor sets, pricing, signage, promotional activities and other merchandising strategies according to company directives.
• Participate in the management of store’s inventory and expense items, including minimizing product waste.
• Follow established policies, practices, and procedures including quality, sanitary, and safety guidelines. This includes compliance with all federal, state, and local laws and maintaining a safe work environment.
• Foster the brand image and reputation through impeccable personal presentation and attitude.
• Ring customer transactions using the POS system and actively sell add-ons at the cash wrap. Follow proper cash handling procedures.
• Pursue Business to Business sales opportunities in the community according to established procedures.
• Other duties as assigned