As a 92º Store Team Leader, You take individual ownership of your store and its team, they are your focus and their continued development is your path to success. You will work closely and collaboratively with your peers across the company, developing strong inter-store relationships. The energy and vibe of your store are nearly as crucial as your core performance metrics and audit results. You are a capable operator, with good organisational skills and have a strong understanding of people, customer service and business operations

CUSTOMER EXPERIENCE:

• Ensure that every member of your store team delivers a consistent and outstanding customer experience, always promoting customer loyalty via the 92 Degrees app.
• Build a team that proactively addresses customer feedback and complaints promptly and effectively, striving to enhance overall customer satisfaction.

EMPLOYEE EXPERIENCE:

• Recruit, train, and develop a team that works together to deliver exceptional customer service and uphold brand standards.
• Foster a positive and motivating work environment that encourages teamwork, growth, and employee retention.
• Conduct regular performance evaluations and provide constructive feedback to enhance employee development.