Position OverviewEnter The RoleThis isn’t a typical Store Leader role, because Activate isn’t a typical venue.

As Store Leader, you’ll be responsible for leading the Melbourne team, owning daily operations, and creating an exceptional experience for every customer who walks through the door.

You’ll keep the action moving by leading your team, maintaining venue standards, solving operational challenges and ensuring Activate delivers the experience our customers expect.

You won’t be managing from behind a desk. You’ll be on the floor, working alongside your team, coaching in the moment, supporting customers and jumping into challenges when they arise.

• Responsibilities / AccountabilitiesStore OperationsOwn the day-to-day operation of the Melbourne venue, ensuring the team delivers against Activate standards.
• Maintain a safe, clean and customer ready environment across all areas of the venue.
• Manage rostering and workforce planning to ensure the venue is appropriately staffed during peak trading periods.
• Monitor operational performance and identify opportunities to improve the customer experience.
• Support the rollout of company initiatives, training programs and operational improvements.
• Complete regular venue inspections across front desk, gaming areas and customer spaces.
• Ensure security, safety and operational procedures are followed.
• Connect regularly with Operations leaders to share updates, insights and feedback.

• Customer ExperienceCreate memorable experiences for every customer who visits Activate.
• Ensure customer satisfaction remains at the centre of daily decisions.
• Support the team in delivering exceptional service, handling customer questions and resolving concerns.
• Gather customer feedback and identify opportunities to improve the experience.

• Team LeadershipLead, coach and develop the venue team through hiring, onboarding, training and ongoing development.
• Build a culture where team members feel supported, confident and excited to deliver great experiences.
• Train the team on game operations, customer interactions, venue standards and Activate initiatives.
• Manage performance through regular feedback, coaching and accountability.
• Support team members to grow their confidence and capability.

• Maintenance, Technology & InventorySupport the smooth operation of gaming rooms and venue technology.
• Troubleshoot basic technical and operational issues using established processes.
• Complete basic maintenance tasks when required, including the use of hand and power tools.
• Escalate technical issues appropriately and work with the global technical support team when required.
• Maintain oversight of inventory, equipment and venue maintenance requirements.
• Ensure the team understands how venue upkeep impacts the overall customer experience.

• Market Entry and Readiness Audit and maintain local compliance requirements including branding, signage and Operational materials.
• Partner with internal stakeholders to receive, interpret, and advise on operational and marketing campaign implementations within the region.
• Partner on training, communications and processes to align with local requirements to attract and retain best in class teams.
• Establish communication channels to effectively collect store and maintenance updates to share accurate store status and performance with respective Operations leadership.

• Qualifications / Relevant ExperienceDemonstrated leadership experience in a customer facing environment such as entertainment, hospitality, retail, fitness or venue management.
• Experience leading, coaching and developing teams, with a proven ability to build a strong, collaborative team culture while effectively managing day to day operational requirements.
• Strong communication and relationship building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Practical problem-solving mindset with confidence troubleshooting issues.
• Comfortable working with technology and learning new systems.

A technical background is not required. We’re looking for someone who is curious, capable and enjoys figuring things out.

• Perks That Power Our PeopleBe part of launching a global entertainment brand in Australia.
• Real ownership from day one, including the venue, team and customer experience.
• Structured training across Activate technology, operations and customer experience.
• Support from a global network of Activate leaders.
• Employee discounts and free game play.
• A fun, dynamic and energetic working environment.
• Opportunities to grow with Activate as we expand across Australia.
• 
  

Position OverviewEnter The RoleThis isn’t a typical Store Leader role, because Activate isn’t a typical venue.

As Store Leader, you’ll be responsible for leading the Melbourne team, owning daily operations, and creating an exceptional experience for every customer who walks through the door.

You’ll keep the action moving by leading your team, maintaining venue standards, solving operational challenges and ensuring Activate delivers the experience our customers expect.

You won’t be managing from behind a desk. You’ll be on the floor, working alongside your team, coaching in the moment, supporting customers and jumping into challenges when they arise.

• Responsibilities / AccountabilitiesStore OperationsOwn the day-to-day operation of the Melbourne venue, ensuring the team delivers against Activate standards.
• Maintain a safe, clean and customer ready environment across all areas of the venue.
• Manage rostering and workforce planning to ensure the venue is appropriately staffed during peak trading periods.
• Monitor operational performance and identify opportunities to improve the customer experience.
• Support the rollout of company initiatives, training programs and operational improvements.
• Complete regular venue inspections across front desk, gaming areas and customer spaces.
• Ensure security, safety and operational procedures are followed.
• Connect regularly with Operations leaders to share updates, insights and feedback.

• Customer ExperienceCreate memorable experiences for every customer who visits Activate.
• Ensure customer satisfaction remains at the centre of daily decisions.
• Support the team in delivering exceptional service, handling customer questions and resolving concerns.
• Gather customer feedback and identify opportunities to improve the experience.

• Team LeadershipLead, coach and develop the venue team through hiring, onboarding, training and ongoing development.
• Build a culture where team members feel supported, confident and excited to deliver great experiences.
• Train the team on game operations, customer interactions, venue standards and Activate initiatives.
• Manage performance through regular feedback, coaching and accountability.
• Support team members to grow their confidence and capability.

• Maintenance, Technology & InventorySupport the smooth operation of gaming rooms and venue technology.
• Troubleshoot basic technical and operational issues using established processes.
• Complete basic maintenance tasks when required, including the use of hand and power tools.
• Escalate technical issues appropriately and work with the global technical support team when required.
• Maintain oversight of inventory, equipment and venue maintenance requirements.
• Ensure the team understands how venue upkeep impacts the overall customer experience.

• Market Entry and Readiness Audit and maintain local compliance requirements including branding, signage and Operational materials.
• Partner with internal stakeholders to receive, interpret, and advise on operational and marketing campaign implementations within the region.
• Partner on training, communications and processes to align with local requirements to attract and retain best in class teams.
• Establish communication channels to effectively collect store and maintenance updates to share accurate store status and performance with respective Operations leadership.

• Qualifications / Relevant ExperienceDemonstrated leadership experience in a customer facing environment such as entertainment, hospitality, retail, fitness or venue management.
• Experience leading, coaching and developing teams, with a proven ability to build a strong, collaborative team culture while effectively managing day to day operational requirements.
• Strong communication and relationship building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Practical problem-solving mindset with confidence troubleshooting issues.
• Comfortable working with technology and learning new systems.

A technical background is not required. We’re looking for someone who is curious, capable and enjoys figuring things out.

• Perks That Power Our PeopleBe part of launching a global entertainment brand in Australia.
• Real ownership from day one, including the venue, team and customer experience.
• Structured training across Activate technology, operations and customer experience.
• Support from a global network of Activate leaders.
• Employee discounts and free game play.
• A fun, dynamic and energetic working environment.
• Opportunities to grow with Activate as we expand across Australia.
•