JOB DESCRIPTION

*Specialist: Jewellery Sales - Jewellery Sales experience Preferred.

ORGANIZATION DESCRIPTION

Austen & Blake, part of the Neve Jewels Group, is one of the UK’s premium bespoke jewellery company’s specialising in high end engagement rings, wedding rings and other jewellery.

JOB SUMMARY

An exceptional opportunity has arisen within Austen & Blake for a high calibre and client focused Jewellery Manager. This role will be based in the Victoria Centre, and will drive our jewellery business.
An expert in the jewellery metiers, with a particular flair for fine & high jewellery, you will have the unique ability to spot, recruit and develop high potential and high net worth clients and entice them into your metiers with your exceptional story telling abilities, and unparalleled knowledge of gemstones and Diamonds.
You will take ownership to lead and coach your team, and inspire the store team to propose our jewellery collections, ensuring that they have exceptional brand and product awareness while also ensuring that they deliver the highest level of client experience.
Additionally, you will be responsible for providing the COO & Sales Manager with product and industry expertise in relation to product sensitivity and client needs, and therefore be responsible for developing and implementing strategies to maximize product performance by leveraging clientele, training, and team animations.
Your high emotional intelligence and relationship building skills will be leveraged to cultivate business relationships with Customer Service and Operation department teams in HQ, with the intention of retaining and developing relationships by providing expert advice and a customised service.
You will ensure they are fully briefed on Austen & Blake Jewellery categories using a verity of communication methods: e-mails, WhatsApp, and bespoke trainings.

REQUIRED EDUCATION, SKILLS AND QUALIFICATIONS

Skills, experience and attitude required:

• At least 5 year’s experience within retail management
• Hold the ability to inspire others
• A strong influencer and leader
• Strong communication skills
• Ability to work under pressure and to tight deadlines without dropping standards
• A whatever it takes can do attitude at all times

Please refer the Job description for details