ARE YOU READY TO ENCOURAGE A TEAM TO DELIVER INSPIRATIONAL CUSTOMER EXPERIENCES AND BUILD THE LEGO® BRAND?

Create an environment in our LEGO Retail Store at Battersea Power Station where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance!

PLAY YOUR PART IN OUR TEAM SUCCEEDING!

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO® Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO® Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

As Store Manager at Battersea Power Station, you’ll understand the demands of retail management and know how to create a welcoming environment. An inspiring leader and team builder, you’ll combine confidence, passion and energy with the empathy and listening skills that make all the difference. Financially and commercially aware and a strong people manager, you’ll know how to juggle tasks and collaborators with ease:

• Be a role model in store for guest experience and a true ambassador for the LEGO ® Brand. 80% of your time will be invested right on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences.
• Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training.
• Drive Store results. Meet and exceed Key Performance Indicators (CR, UPT, ATV etc.), deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices.
• Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources.