STORE MANAGER – CAMBRIDGE SATCHEL, NEW BOND STREET, BATH

This is a full-time, on-site position for a Store Manager at Cambridge Satchel’s new store on New Bond Street in Bath, scheduled to open in June 2025
The Store Manager will be responsible for the day-to-day management of the store, driving sales performance, ensuring customer satisfaction through exceptional service, overseeing store operations, and implementing effective retail loss prevention strategies.

• Lead by example, ensuring exceptional service is provided by the entire team
• Set, monitor, and strive to exceed weekly and monthly store targets
• Inspire and manage the team to maintain high performance, both individually and collectively
• Foster customer relationships and ensure the delivery of impeccable service
• Communicate key targets and updates clearly to staff through regular briefings
• Build and maintain team morale through motivation and support
• Handle recruitment and onboarding of new staff members
• Analyse store performance and compile in-depth sales reports
• Manage stock levels and make informed decisions on stock control
• Ensure the store is prepared for sales and promotions
• Maintain awareness of retail market trends and local competitor activity
• Handle customer enquiries and complaints professionally, ensuring loyalty retention
• Oversee financial and security procedures, including banking and cash handling
• Manage HR matters including rotas, payroll, holidays, and resolving issues in collaboration with HR
• Maintain high standards of visual merchandising and store presentation
• Ensure compliance with health and safety standards and resolve any security issues
• Act as a key point of contact for Head Office and build relationships with other store managers