ABOUT US:

Our purpose and passion of Making People Smile reflects our culture. We are looking for people who are fun, creative, energetic, team players and share our passion in making both our customers and our colleagues smile.
Our team has a huge amount of experience in the card and gift market and we are fast becoming a well-known high street brand having grown from one store to eighty stores in 11 years.

JOB SUMMARY AND MISSION

To effectively manage the store, maximising sales to exceed targets.
To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.
To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.
But, most of all….MAKE PEOPLE SMILE! Through the product, the prices and the service.

BUSINESS REQUIREMENTS

Providing functional expertise and executing functional responsibilities:
·Solicits customer feedback to understand customer needs and the needs of the local community.
·Uses all operational tools to plan for and achieve operational excellence in the store.
·Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance.
·Ensures product & cash security at all times.
·Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times.

SUMMARY OF EXPERIENCE

·Progressively responsible retail experience
·Customer service experience in a retail environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

·Ability to communicate clearly and concisely, both orally and in writing
·Ability to manage store operations independently
·Ability to manage effectively in a fast paced environment
·Ability to manage multiple situations simultaneously
·Ability to manage resources to ensure that established service levels are achieved at all times
·Interpersonal skills
·Organization and planning skills
·Strong operational skills in a customer service environment
·Strong problem solving skills
·Team building skills
·Strong leadership skills, with the ability to coach and mentor others
·Ability to plan and prioritize workload
·Ability to handle confidential and sensitive information

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following: