POSITION OVERVIEW:

We are seeking a highly organized, client-focused Customer Service & Repair Coordinator to join our corporate repair team. This role requires exceptional communication skills, precise task management, and in-depth knowledge of the cell phone industry to effectively provide accurate repair timelines and outstanding customer service.

QUALIFICATIONS:

• Previous experience in cell phone or electronics repair customer service.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proven ability to manage tasks efficiently under tight deadlines.
• Familiarity with POS systems, specifically Command Center, is advantageous.
• Client-oriented mindset with a focus on delivering exceptional service.

• Provide prompt, accurate repair quotes to customers in-store, online, or via phone.
• Clearly communicate expected repair timelines (typically within 1-2 hours).
• Coordinate workflow between technicians and clients to ensure timely repair completion.
• Ensure the highest standards of customer satisfaction, addressing any concerns proactively.
• Accurately log and track repair jobs through our Command Center POS system.
• Maintain detailed knowledge of cell phone models, common repair issues, and industry best practices.