MINIMUM REQUIREMENTS:

• 3+ years experience in store management, preferably in the luxury or fashion industry
• Experience working with a commissioned sales or retail organization and/or operationally intensive business
• Strong customer service orientation, clienteling abilities, floor management and sales skills
• Excellent analytical, critical thinking, problem solving, and troubleshooting skills
• Well-developed organization and time management skills- especially multitasking and prioritizing competing demands
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management
• Effective interpersonal and communication skills, with the ability to lead and inspire a team
• Passion for luxury fashion, sustainability, and The RealReal’s mission
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

PREFERRED REQUIREMENTS:

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
• Bachelor’s degree- preferable in Business or relatable fields
• Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
• Fluency in Spanish, French, Mandarin or other languages a plus

WHAT YOU GET TO DO EVERY DAY

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
• Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising
• Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
• Train and develop associates on product knowledge, sales techniques, and customer service skills
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
• Lead by example on the sales floor
• Ensure training on compliance with inventory management standards, policies, and procedures
• Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication
• Execute company merchandising and promotional strategies, and train and manage the team to take pride in a clean and beautiful shopping environment