Full job description

Be the ultimate custodian of the Contour Campus experience ️

We are looking for a superstar full time Campus Manager (Store Manager) for our upcoming Epping VIC campus. At Contour our Campus Leaders hold full ownership of the assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. You will lead and develop the campus experience team, safeguard operational discipline, and drive continuous improvement so that the campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is made up of three brands:

• Contour Education academic performance in high school
• Contour MedPrep entry into medical and dental schools
• Contour TestPrep entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do

Leadership

• Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.

Operations

• Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

Experience

• Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
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