Store Manager (Craigieburn)

at  Pandora Jewelry

STORE MANAGER, CRAIGEBURN

Our stores are where we make personal connections with our customers. All around the world, people choose us to celebrate their passions and mark the biggest moments in their lives. And, as part of our brilliant retail team, you’ll be there to share their stories and create a memorable experience every single time.
Self-expression is at the heart of Pandora. Your brightest ideas will be welcomed and your personality will shine. You’ll be encouraged and supported to build your career– in your store, in a head office role and across our global business. There are amazing opportunities to learn and grow here, so come and take yours

THE ROLE

Reporting to the Regional Sales Manager, the Store Manager at Craigeburn is responsible for leading the store through focused ability in coaching, motivating and team goal setting. Aligning with the Assistant Store Manager to deliver expected excellence in store performance, retail store operations and achieving our Pandora business goals.

RESPONSIBILITIES INCLUDE:

• Responsible for positively influencing and delivering sales results
• Deliver an exceptional customer experience culture always, by ensuring the Pandora selling style is executed by all team members during every customer interaction
• Ability to motivate and drive your team to achieve outstanding metrics, both individually and team based
• Inspiring leadership skills and ability to develop your team
• Ability to resolve all customer concerns proactively, consistently and professionally
• Drive Pandora Club membership and customer loyalty through outstanding customer service, amazing customer events and a welcoming atmosphere in your store
• Ensuring that stock is managed effectively in order to maximise store sales
• Ability to effectively roster to the needs of the business, recognising the key strengths of your team to achieve maximum productivity
• Manage the day-to-day store inventory process by adherence to company policies and procedures
• Ensure the Pandora 5 Essentials of VM is consistently adhered to within your store
• Effective communication skills with the ability to adapt style depending on the audience and situation
• Adhere to company WHS policies and procedures, by both observing and practicing safe work methods