About the job

We’re searching for a Store Manager who can take ownership, lead vibrant teams, and deliver best-in-class guest experiences every single day. If you’re ready to build your own winning culture while playing a key part in a brand that’s scaling fast, this is your moment.

The Role as a Store Manager at FWHO you're not just running a store - you’re running a business. You’ll lead a high-performing team, deliver consistently excellent guest experiences, and bring our bold food vision to life every single day. We’re looking for a hands-on leader who can drive results, coach from the front, and make FWHO the go-to comfort food spot in your city.

What You’ll Do

1. Lead the Team

● Recruit, train, and develop a strong team of Shift Leaders and Crew.

● Conduct regular 1:1s, performance reviews, and team huddles to build engagement and accountability.

● Create a positive, productive store culture that reflects our brand values.

2. Drive Performance

● Take ownership of store-level KPIs: sales, labour %, COGS, and NPS.

● Use our tools (POS, training modules) to manage operations and improve results.

● Deliver smooth, fast, and friendly service - especially during peak times.

3. Operational Execution

● Ensure your store runs like clockwork - from food prep and service speed to cleanliness and stock.

● Implement company standards, daily checklists, and weekly audits.

● Handle scheduling, ordering, health & safety, and compliance.

4. Be a Brand Ambassador

● Lead by example on shift - especially during pressure moments.

● Engage with local marketing efforts and community outreach.

What You’ll Bring

● 5+ years of store or department management in QSR, hospitality, or retail

● Middle East QSR experiences are mandatory

● Confident managing KPIs and using data to make decisions

● Cool under pressure, highly organized, and solutions-focused.Great with people - whether coaching, resolving conflict, or motivating a team

● Familiar with POS systems, scheduling platforms, and compliance basics.

● Proud to be on shift, hands-on, and guest-first.