Your new role
As a Branch General Manager at DFS, you’ll lead your team to deliver an exceptional customer experience while driving the success and performance of your store. You’ll create a positive, welcoming space where customers feel at home and colleagues are supported to grow and thrive.
This is a hands-on leadership role where you’ll inspire your team, make smart commercial decisions, and champion our values: Think Customer, Be Real, and Aim High.

What you’ll be doing

• Leading your team to deliver a seamless customer experience.
• Using customer feedback and performance data to continuously raise the bar.
• Owning your store’s financial and operational performance – from sales targets to safety and compliance.
• Creating a fun, inclusive, and high-performing team culture where everyone feels valued.
• Coaching and developing your team through regular one-to-ones, training, and growth plans.
• Bringing our stores to life – keeping layouts inspiring and the experience consistent.
• Communicating clearly and confidently so everyone knows what’s expected and why it matters.
• Connecting with your local community to truly own your town, building awareness, engagement, and long-term success.
• Managing your team’s schedule to ensure the right coverage while supporting work-life balance.

The role is for you if…
You’re a strong people leader with the confidence to make decisions, motivate others, and manage change.
Retail management experience is a bonus - but if you’ve got great communication skills, a passion for customer experience, and the drive to make things happen, we want to hear from you.

• Leading your team to deliver a seamless customer experience.
• Using customer feedback and performance data to continuously raise the bar.
• Owning your store’s financial and operational performance – from sales targets to safety and compliance.
• Creating a fun, inclusive, and high-performing team culture where everyone feels valued.
• Coaching and developing your team through regular one-to-ones, training, and growth plans.
• Bringing our stores to life – keeping layouts inspiring and the experience consistent.
• Communicating clearly and confidently so everyone knows what’s expected and why it matters.
• Connecting with your local community to truly own your town, building awareness, engagement, and long-term success.
• Managing your team’s schedule to ensure the right coverage while supporting work-life balance