Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.

LEAD A TEAM. INSPIRE CUSTOMERS. DRIVE RESULTS.

Work with products customers love – Books, gifts and stationery, plus generous team member Booklover benefits. 

Lead and develop a high-performing team – Drive a strong sales culture, coach team members and make a real impact on store success.

Build your career with an iconic Australian retailer – Join a trusted brand focused on customer experience, people development and growth.

We are looking for an experienced and passionate Store Manager to lead our Warringah Mall store. This is an exciting opportunity for a commercially minded retail leader who loves developing people, delivering exceptional customer experiences, and driving strong business results.

About the Role

As Store Manager, you will take ownership of the store's performance, culture and customer experience. You will lead a knowledgeable and enthusiastic team, creating an environment where customers love to shop and team members love to work.

You will be responsible for building a high-performing team, delivering sales growth, maintaining operational excellence and ensuring every customer receives outstanding service.

This is a full-time role worked across five days per week, Tuesday to Saturday, with occasional Sunday trading when required.

What Success Looks Like

You are a leader who:

• Inspires and motivates teams to achieve their best
• Demonstrates strong commercial acumen and a passion for retail performance
• Places customers at the heart of every decision
• Coaches, develops and recognises people to build team capability
• Plans, organises and prioritises effectively in a fast-paced environment
• Communicates with confidence, clarity and authenticity
• Leads by example and creates a positive, high-energy store culture

Key Responsibilities

Reporting to the Multi-State Manager, you will:

• Drive store performance through achievement of sales, profitability and Booklover membership targets
• Monitor and optimise key retail KPIs including sales conversion, average transaction value and add-on sales
• Recruit, coach and develop a high-performing team that consistently delivers exceptional customer experiences
• Create a strong sales culture by leading from the front and engaging with customers daily
• Manage inventory, stock flow, shrinkage and operating expenses to achieve financial objectives
• Maintain high standards of visual merchandising, presentation and operational compliance
• Execute national campaigns and identify local opportunities to drive traffic and sales
• Analyse performance trends and identify opportunities for continuous improvement
• Foster a workplace culture that is inclusive, collaborative and customer-focused

About You

To be successful in this role, you will bring:

• Proven experience leading a retail store or customer-facing business
• A strong track record of achieving sales, profitability and customer service targets
• Demonstrated leadership capability with experience coaching and developing teams
• Commercial acumen and confidence working with sales reports and performance metrics
• Outstanding communication and relationship-building skills
• Strong planning, organisation and problem-solving abilities
• A passion for books, gifts, stationery or specialty retail
• Experience with retail management systems (Advance Retail and Kronos Workforce Ready highly
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