2. CUSTOMER EXPERIENCE & STORE STANDARDS

• Champion outstanding customer service across the store.
• Resolve customer issues promptly and professionally.
• Ensure visual merchandising and product displays are consistent with brand guidelines.
• Maintain impeccable store presentation, cleanliness, and safety standards at all times.

REQUIRED SKILLS & EXPERIENCE

• Proven managerial experience in a high-volume retail environment.
• Strong people management and leadership skills with the ability to motivate and inspire.
• Commercially aware, target-driven, and KPI-focused.
• A lateral thinker with ability to work on own initiative.
• Ability to meet and exceed targets and take pride in maintaining the corporate image of the company.
• Confident in making the right business decision
• Excellent customer service and communication skills.
• Organized, adaptable, and hands-on in approach.
• Flexibility to work weekends, evenings, and bank holidays as required.
• Confident working independently and managing own workload.
• Proactive attitude toward improving operational efficiency and resolving store issues.
• Exceptional attention to detail along with strong multi-tasking skills.
• High level of integrity to handle confidential information.
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ROLE OBJECTIVE

As a Retail Store Manager at, you will be fully accountable for the overall performance and day-to-day operations of the store. You will drive sales, ensure operational excellence, and lead a motivated team to deliver an exceptional in-store experience for our customers. This is a hands-on, commercial role that requires strong leadership, retail acumen, and a passion for results.
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WHY THIS ROLE MATTERS

As the face of the store, the Store Manager plays a critical role in shaping the customer experience, driving commercial success, and fostering a positive team culture. This role ensures that every element of the store, from operations to people, functions seamlessly. The success of a Homesavers store begins with strong leadership, and as Store Manager, you are the key to making that happen every single day.
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