Store Manager

at  Etoile Group

The Role
Our Store Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, customer experience and other key customer and people initiatives in-store. Key Responsibilities: - Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner. - Drive eNPS through people experience initiatives and culture. - Oversee store’s day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule. - O?er support to store sta? during in-store events. - Act as the key point of contact with back-o?ce team. - Ensure click and collect are conducted within SLAs. - Ensure customer data is properly captured by the team. - Promote loyalty program (MUSE) and ensure team knowledge about app o?erings etc. - Increase the revenue target of the store. - Drive sell-throughs within the store. - Support in-store CX initiatives. - Provide input to what’s working well, what’s not working well within the store.

Requirements

• 4+ year of store management experience in luxury retail. - Customer centric with a positive attitude. - Accurate and detail-oriented. - Follows and understands procedures. - Flexible and able to work under pressure. - Presentable. - Outgoing and passionate about fashion. - Excellent team management skills. - Excellent communication skills and proficient in English and Arabic.

About the company
Since 1983, Etoile Group has established at the forefront of the luxury fashion retail industry in the Middle East. It has the ultimate market know-how and regional experience and uses them to continually develop its brands. Its expertise of the industry stretches from launching to establishing brands through innovative multi-brand stores and iconic flagship franchises. The Group has the credentials to back its claims; the fact that all the most respected international fashion brands have chosen Etoile is testament to its leading position

Please refer the Job description for details