POSITION SUMMARY:

Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Demonstrated success in retail sales management.
• Problem solving as it relates to customer complaints.
• Aptitude to manage inventory, order scheduling, and ongoing merchandising displays.
• Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
• Teammate and customer communication skills.
• Negotiation and conflict resolution skills.
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles.
• Must have completed all current and required Firestone Complete Auto Care education courses & modules required for this position.

PREFERRED QUALIFICATIONS:

• High school degree or equivalent is required.
• 2 year college degree or equivalent.

• Customer service.
• Drive store sales & promotions.
• Build Customer Satisfaction & Loyalty.
• Creating Results for Teammates, Customers and the Company.
• Understand alternative tire sourcing and competitors.
• Payroll, budgets and store goals.
• Responsible for record keeping and relevant financial information.
• Manage, schedule and assign staff according to their skill level.
• Attend paid training to stay up-to-date with new developments in the automotive service industry.
• Follow up with customers to obtain feedback and ensure they are satisfied with received.
• Other duties as assigned.